Accounts Receivable Associate

Tripleseat•Concord, MA

19d•$50,000 - $65,000•Hybrid

About The Position

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. The Accounts Receivable Associate plays an important role in supporting Tripleseat’s financial operations while ensuring a positive experience for our customers throughout the billing and collections process. In this role, you’ll manage day-to-day accounts receivable activities, including invoicing, payment processing, account reconciliation, and following up on outstanding balances. You’ll communicate directly with customers to resolve billing questions and work closely with Sales, Customer Success, and Finance to address discrepancies and keep accounts accurate and up to date. This is a great opportunity for someone who is detail-oriented, organized, and comfortable balancing customer communication with financial responsibilities in a fast-paced environment. This position has a hybrid work schedule based out of our Concord, MA office. This position is open to candidates eligible to work in the United States. Additional travel may be required for meetings, company events, and training.

Requirements

Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Comfort communicating with customers regarding billing and payment matters
Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment
Basic knowledge of Microsoft Excel

Nice To Haves

Familiarity with accounting or Tripleseat is a plus
Previous experience in accounts receivable, billing, customer service, or a related field is helpful but not required

Responsibilities

Manage the full accounts receivable cycle, including generating and sending invoices, tracking outstanding balances, and following up on overdue accounts
Communicate directly with customers to resolve billing inquiries, process payments, and maintain positive working relationships throughout the collections process
Reconcile customer accounts and investigate discrepancies to ensure records are accurate and up to date
Process incoming payments across multiple payment channels and apply them correctly to customer accounts
Collaborate with internal teams, including Sales and Customer Success, to resolve billing issues and support a smooth customer experience
Generate and review AR aging reports to identify delinquent accounts and escalate issues as needed
Support month-end close activities, including reconciliations and reporting related to accounts receivable
Other related duties as assigned