AR Relationship Specialist

Real Floors•Irving, TX

6d•Onsite

About The Position

The Accounts Receivable Relationship Specialist collects outstanding accounts receivable from existing multifamily home clients, handles other collection activities, resolves customer billing problems, and works to reduce accounts receivable delinquency. The role works closely with the accounting team and is suited to a coachable candidate who is willing to learn and grow with the company.

Requirements

Preferably 1+ years of related experience.
Strong written and verbal communication skills.
Ability to solve problems and think critically.
Ability to work independently and adapt to a fast-changing environment.
Proficiency in Google Workspace, Microsoft Office (including Excel, Word, and Outlook), and video conferencing programs.
Attention to detail, accuracy, self-motivation, and organizational skills.
Proactive problem-solving skills and initiative to identify, research, and resolve issues.
Willingness to help others and collaborate effectively.

Nice To Haves

At least 1 year of related experience.

Responsibilities

Review open accounts and initiate collection efforts.
Make outbound collection calls professionally while maintaining and enhancing customer relationships.
Address billing problems and disputes promptly with a focus on customer service.
Collect customer payments by their due dates and ensure transactions are timely and accurate.
Identify account delinquency issues and discuss them with management for resolution.
Review assigned accounts and collection reports, and follow up on payment arrangements in a timely manner.
Prepare and mail correspondence to encourage payment of delinquent accounts.
Coordinate collection efforts with internal colleagues, including sales representatives and customer service.
Adapt to additional duties as assigned and contribute to the team's success.