Accounts Payable Customer Service Associate

Penske•Beachwood, OH

82d•Hybrid

About The Position

Penske Logistics is seeking a detail-oriented, self-motivated Accounts Payable Customer Service Associate to support freight payment and financial support operations. The role covers freight accounts payable, final mile network payments, proof of delivery, and related financial systems. It is suited to an analytical professional who can work in a fast-paced, customer-centric environment and meet business needs through clear communication and precise execution. The position is based in Beachwood, Ohio, and is onsite four days per week. The listed schedule is Monday through Friday, 8:00 AM to 5:00 PM, although the qualifications also require scheduling flexibility to work first, second, and third shifts as needed. Regular, predictable, and full attendance is an essential job function. The role requires working at the specified location and schedule, and travel as necessary. The associate must complete a Penske employment application, submit to a background investigation covering past employment, education, and criminal history, and pass a drug screening. Penske is an Equal Opportunity Employer.

Requirements

At least 1 year of customer service experience.
At least 1 year of accounts payable experience.
High school diploma or equivalent required.
Advanced computer skills, including Excel and Outlook.
Ability to learn and consistently operate multiple company- and customer-owned transportation systems and applications.
Excellent problem-solving and analytical skills, with the ability to adapt in a dynamic, fast-paced environment.
Ability to manage multiple tasks and prioritize time-sensitive situations.
Scheduling flexibility to work first, second, and third shifts as needed.
Regular, predictable, and full attendance.
Willingness to travel as necessary, work the required schedule, and work at the specified location.
Must complete the Penske employment application, submit to a background investigation covering past employment, education, and criminal history, and pass a drug screening.
Ability to read; communicate verbally and/or in writing; remember and analyze information; and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift and/or move up to 25 pounds (12 kg).
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree or some college preferred; high school diploma or equivalent is required.
MS Access preferred.

Responsibilities

Review, process, and audit carrier freight invoices and LDC network invoices using multiple systems.
Read and interpret carrier contracts to ensure accurate rating and audit balance-due invoices.
Download, track, retrieve, and post proof-of-delivery documentation across various platforms.
Adjust financial records in the Transportation Management System (TMS) and maintain TMS data integrity.
Generate weekly metrics and reports to manage process controls and track performance.
Periodically update freight payment Standard Operating Procedures (SOPs).
Collaborate with leadership to establish and meet timelines for resolving issues.
Serve as the primary customer- and carrier-facing liaison to resolve payment or billing issues promptly.
Respond to internal and external customer inquiries and work with Operations Managers to meet customer expectations.
Stay current on industry trends.
Adapt to changing priorities, transition between tasks, and complete other projects assigned by leadership.