Accounts Payable (AP) Customer Experience Transformation Intern

JM Family • Deerfield Beach, FL

3d

About The Position

The JM Family College Internship Program offers college students meaningful work related to their studies, opportunities to contribute to team and departmental initiatives, and exposure to JM Family’s companies and culture. Interns gain hands-on experience through projects, learning opportunities, and networking events. The program emphasizes the company’s core values: Consideration, Cooperation, Communication, Innovation, and Accountability.

The Accounts Payable (AP) Customer Experience Transformation Intern supports efforts to understand customer needs and improve the customer experience. The role provides exposure to how customer insights, technology, and strategic thinking inform business decisions and continuous improvement. The ideal candidate is available to work full-time during the Summer Internship Program, May 24, 2027 through July 30, 2027. Work arrangements are flexible depending on business needs and may be revised based on performance, business need, and manager discretion.

Requirements

• Be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field; candidates in related fields will also be considered.
• Have completed at least one semester of coursework.
• Have strong analytical and communication skills and an interest in customer experience, branding, and market research.
• Be able to design surveys, analyze data, uncover customer insights, and communicate findings through compelling presentations.
• Be proficient with Excel and PowerPoint.
• Be curious, organized, and collaborative, with an interest in AI and emerging technologies and the ability to translate customer feedback into meaningful business recommendations.

Responsibilities

• Support the AP Customer Service Experience Survey, including survey design and analysis of customer feedback.
• Analyze survey data to identify customer insights and translate findings into business recommendations.
• Develop expanded content recommendations for the APNow Virtual Agent.
• Contribute to the final AP Transformation Presentation by synthesizing findings and creating clear, compelling presentation materials.
• Support customer experience, branding, and market research initiatives through research and data analysis.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed