Accounts Payable (AP) Customer Experience Transformation Intern

JM&A Group • Deerfield Beach, FL

5d

About The Position

The JM Family College Internship Program provides college students with meaningful work experiences related to their programs of study. Interns contribute to their teams, learn about JM Family’s companies and culture, and develop skills through learning opportunities and networking events. The ideal candidate is available to work full-time during the Summer Internship Program, May 24, 2027 through July 30, 2027.

The Accounts Payable (AP) Customer Experience Transformation Intern supports efforts to understand customer needs and enhance the overall customer experience. The role provides exposure to how customer insights, technology, and strategic thinking inform business decisions and continuous improvement. Interns contribute to department initiatives and learn about JM Family’s core values: Consideration, Cooperation, Communication, Innovation, and Accountability.

The position is full-time, with flexible working arrangements depending on business need. Work arrangements are subject to associate performance, business need, and manager discretion, and may be revised. The job description may be amended at JM Family’s discretion and may not include all assigned duties. JM Family is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.

Requirements

• Be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field; candidates in related fields will also be considered.
• Have completed at least one semester of coursework.
• Have strong analytical and communication skills and an interest in customer experience, branding, and market research.
• Be able to design surveys, analyze data, uncover customer insights, and communicate findings through compelling presentations.
• Be proficient with Excel and PowerPoint.
• Be curious, organized, and collaborative, with an interest in AI and emerging technologies and the ability to translate customer feedback into meaningful business recommendations.
• Be available to work full-time during the Summer Internship Program, May 24, 2027 through July 30, 2027.

Nice To Haves

• Relevant fields of study may include Marketing, Digital Marketing, Communications, Business Administration, Customer Experience, Market Research, Business Analytics, Information Systems, or Marketing Analytics.

Responsibilities

• Support the AP Customer Service Experience Survey, including survey design and analysis of customer feedback.
• Analyze survey data to identify customer insights and translate findings into meaningful business recommendations.
• Develop expanded content recommendations for the APNow Virtual Agent.
• Contribute to the final AP Transformation Presentation by synthesizing findings and creating clear, compelling presentation materials.
• Support customer experience, branding, and market research initiatives through research and data analysis.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed