Accounting Technician - Utility Billing

City of Fridley•Fridley, MN

12d

About The Position

The Accounting Technician – Utility Billing works in the Finance Department and helps manage utility accounts, process monthly bills, resolve billing questions, and maintain accurate financial records. The role combines accounting, data analysis, and customer service to support residents and the City’s utility billing operations. The position provides customer service by telephone, in person, email, and written correspondence; supports the full utility billing process; updates service rates and sewer consumption data; and prepares reports, surveys, and special projects. It also attends meetings and training and performs other duties as assigned or apparent.

Requirements

High school diploma or equivalent.
Two years of work experience in utility billing or a related function.
Proficiency with Microsoft Office Suite.
Working knowledge of computers and electronic data processing.
Working knowledge of modern office practices and procedures.
Working knowledge of bookkeeping and accounting principles and practices.
Ability to provide optimal customer service.
Ability to perform administrative and accounting work, including composing memorandums, tables, spreadsheets, and procedures.
Ability to interpret instructions provided in written or oral form.
Effective oral and written communication skills.
Ability to establish and maintain effective working relationships.
Ability to perform typical assignments under moderate supervision within standard operating procedures.
Ability to perform standard procedures and tasks using basic analytical ability.

Nice To Haves

Two-year degree in business administration, finance, or an accounting-related field.
Understanding of accounting processes and policies.
Previous experience in local government finance.

Responsibilities

Provide customer service by telephone, in person, email, and written correspondence to identify, report, and resolve utility billing problems.
Perform and assist with utility billing functions, including setting up new address accounts and maintaining customer accounts.
Enter data, analyze consumption, and make adjustments.
Process monthly billing statements.
Organize, analyze, and enter meter-reading data.
Process bank adjustments for returned payments and notify customers.
Process final utility bills and credit refunds on closed accounts.
Receipt non-utility payments and post them to the accounting system.
Review and approve system activity to ensure reconciliation between utility billing and the financial system.
Assist with processing annual delinquent utility account certifications.
Update annual utility service rate changes.
Review, analyze, and enter changes to winter-quarter sewer consumption.
Prepare reports, surveys, and special projects.
Attend meetings and training.
Perform other duties as assigned or apparent.