Accounting Service Desk Specialist (Hybrid)
About The Position
This is much more than a traditional accounting or billing position. Serving as the primary point of contact for accounting and billing inquiries across a premier global law firm, this role combines specialized financial knowledge with high-touch customer service, problem-solving, and operational support. Rather than focusing solely on transactional processing, you will partner directly with attorneys, billing teams, finance professionals, and external clients to research complex financial queries, resolve issues, and ensure seamless service delivery. This position offers exceptional exposure, variety, and professional visibility for an ambitious accounting professional looking to make a measurable operational impact.
Requirements
- Minimum 2 years of dedicated accounting or billing experience within a law firm or professional services organization.
- Hands-on proficiency and practical working experience with Aderant legal management software is strictly required.
- Demonstrated competence in Microsoft Office Suite, including Excel proficiency (pivot tables, complex filters) and Word formatting capabilities.
- Strong analytical, research, and problem-solving abilities with high attention to detail and accuracy.
- Exceptional written and verbal communication skills, with the ability to maintain confidentiality and professionalism at all times.
- High School Diploma or GED required.
Nice To Haves
- Familiarity or working experience with enterprise tools such as Chrome River, Kofax, or ServiceNow ticket management systems is highly preferred.
- Associate’s or Bachelor’s Degree in Accounting, Finance, or a related business field preferred.
- The ideal candidate is a naturally curious, customer-centric accounting professional who excels at investigating the "why" behind financial transactions.
- You thrive in collaborative, fast-paced environments, possess a polished communication style, and take pride in delivering clear, prompt solutions to multi-disciplinary teams.
Responsibilities
- Serve as the primary point of contact for resolving accounting and billing inquiries from attorneys, billers, business professionals, and clients.
- Assess, research, and resolve complex financial and billing questions accurately while adhering to standard Service Level Agreements (SLAs).
- Accurately document all inquiries, actions, and resolutions within the ServiceNow ticketing system and professional email correspondence.
- Identify out-of-scope issues and route them effectively to correct internal resolver groups while ensuring requestors remain supported throughout the process.
- Maintain strict compliance with firm policies, accounting practices, and legal confidentiality standards when managing sensitive financial data.
- Participate in ongoing training and professional development to maintain subject-matter mastery of firm accounting software and enterprise tools.
- Leverage feedback and technical documentation to eliminate personal knowledge gaps and continuously enhance overall service quality.
- Build trust across internal departments through transparent communication, dependable follow-through, and exceptional service delivery.
Benefits
- robust medical, dental, vision, and 401(k) benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
