Accounting Service Desk Specialist (Hybrid)

Naviga•Atlanta, GA

13d•Hybrid

About The Position

This role serves as the primary point of contact for accounting and billing inquiries across a global law firm. It combines accounting knowledge with customer service, research, problem-solving, and operational support. The specialist works with attorneys, billing teams, finance professionals, and external clients to investigate financial questions, resolve issues, and support seamless service delivery. The position is hybrid in specified U.S. metropolitan markets, requires alignment with standard Central or Pacific Time working hours, and may involve occasional light travel under 10%.

Requirements

At least 2 years of high-volume accounting service experience in the professional services industry.
Proficiency with Microsoft Office, including Excel pivot tables and complex filters, and Word formatting.
Strong analytical, research, and problem-solving abilities, with attention to detail and accuracy.
Strong written and verbal communication skills, with the ability to maintain confidentiality and professionalism.
High school diploma or GED required.
Candidates must be aligned with standard Central Time or Pacific Time working hours.
Occasional light travel of under 10% may be required.

Nice To Haves

Familiarity or working experience with Aderant legal management software, Chrome River, Kofax, or ServiceNow ticket management systems.
Associate’s or bachelor’s degree in Accounting, Finance, or a related business field.
Customer-centric approach, curiosity about financial transactions, ability to thrive in collaborative and fast-paced environments, and polished communication style.

Responsibilities

Serve as the primary contact for accounting and billing inquiries from attorneys, billers, business professionals, and clients.
Assess, research, and accurately resolve complex financial and billing questions in accordance with standard Service Level Agreements (SLAs).
Document inquiries, actions, and resolutions in ServiceNow and professional email correspondence.
Identify out-of-scope issues and route them to the appropriate internal resolver groups while supporting requestors throughout the process.
Comply with firm policies, accounting practices, and legal confidentiality standards when handling sensitive financial data.
Participate in training and professional development to maintain knowledge of firm accounting software and enterprise tools.
Use feedback and technical documentation to address knowledge gaps and improve service quality.
Build trust across internal departments through transparent communication, reliable follow-through, and service delivery.