Accounting Service Desk Specialist (Hybrid)

Naviga•Houston, TX

13d•Hybrid

About The Position

Serve as the primary contact for accounting and billing inquiries at a premier global law firm. The position combines financial knowledge with customer service, research, issue resolution, and operational support. The specialist works with attorneys, billing teams, finance professionals, and external clients to investigate complex questions and deliver accurate, timely service while following service level agreements, firm policies, accounting practices, and confidentiality standards. The role also involves documenting work in ServiceNow, routing out-of-scope issues to the appropriate internal teams, and continually developing expertise in firm accounting software and enterprise tools. The role follows a flexible hybrid model in listed U.S. metropolitan markets. Candidates must be able to work standard Central Time or Pacific Time hours. Occasional light travel of under 10% may be required for team alignment or specialized training. The position offers exposure to process optimization, internal consulting, and client service, with opportunities for professional development and collaboration.

Requirements

At least 2 years of high-volume accounting service experience in the professional services industry.
Competence in Microsoft Office, including Excel pivot tables and complex filters, and Word formatting.
Strong analytical, research, and problem-solving abilities, with attention to detail and accuracy.
Exceptional written and verbal communication skills.
Ability to maintain confidentiality and professionalism.
High School Diploma or GED.
Ability to work standard Central Time or Pacific Time hours.

Nice To Haves

Familiarity or working experience with Aderant legal management software, Chrome River, Kofax, or ServiceNow ticket management systems.
Associate’s or Bachelor’s Degree in Accounting, Finance, or a related business field.
Customer-centric approach, curiosity about financial transactions, collaborative working style, and polished communication.

Responsibilities

Serve as the primary point of contact for accounting and billing inquiries from attorneys, billers, business professionals, and clients.
Assess, research, and resolve complex financial and billing questions accurately while adhering to standard Service Level Agreements.
Document inquiries, actions, and resolutions in ServiceNow and professional email correspondence.
Identify out-of-scope issues and route them to the appropriate internal resolver groups while continuing to support requestors.
Protect sensitive financial data and comply with firm policies, accounting practices, and legal confidentiality standards.
Participate in ongoing training and professional development to maintain subject-matter knowledge of firm accounting software and enterprise tools.
Use feedback and technical documentation to address knowledge gaps and improve service quality.
Build trust across internal departments through transparent communication, dependable follow-through, and service delivery.