Accounting Service Desk Specialist (Hybrid)

Naviga•Miami, FL

13d•Hybrid

About The Position

The Accounting Service Desk Specialist serves as the primary point of contact for accounting and billing inquiries at a global law firm. The role combines accounting knowledge with customer service, problem-solving, and operational support, partnering with attorneys, billing teams, finance professionals, and external clients to research and resolve financial questions and support seamless service delivery. The position follows a flexible hybrid work model across listed U.S. metropolitan markets. Candidates must be aligned with standard Central Time or Pacific Time working hours. Occasional light travel of under 10% may be required for team alignment or specialized training. The role offers exposure to process optimization, internal consulting, and client service, with an emphasis on professional development, continuous learning, and collaboration.

Requirements

At least 2 years of high-volume accounting service experience in the professional services industry.
High School Diploma or GED.
Demonstrated competence with Microsoft Office Suite, including Excel proficiency with pivot tables and complex filters, and Word formatting capabilities.
Strong analytical, research, and problem-solving abilities, with attention to detail and accuracy.
Exceptional written and verbal communication skills.
Ability to maintain confidentiality and professionalism.

Nice To Haves

Familiarity or working experience with Aderant legal management software, Chrome River, Kofax, or ServiceNow ticket management systems.
Associate’s or Bachelor’s Degree in Accounting, Finance, or a related business field.
Customer-centric approach, curiosity about the reasons behind financial transactions, and ability to thrive in collaborative, fast-paced environments.

Responsibilities

Serve as the primary contact for accounting and billing inquiries from attorneys, billers, business professionals, and clients.
Assess, research, and accurately resolve complex financial and billing questions while adhering to Service Level Agreements (SLAs).
Document inquiries, actions, and resolutions in ServiceNow and professional email correspondence.
Identify out-of-scope issues and route them to the appropriate internal resolver groups while supporting requestors throughout the process.
Follow firm policies, accounting practices, and legal confidentiality standards when handling sensitive financial data.
Participate in ongoing training and professional development to maintain knowledge of firm accounting software and enterprise tools.
Use feedback and technical documentation to address knowledge gaps and improve service quality.
Build trust across internal departments through transparent communication, dependable follow-through, and service delivery.