Accounting Representative III

Summit Consulting•Lakeland, FL

1d•Hybrid

About The Position

Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates. Summit provides workers’ compensation programs and services to thousands of employers throughout the Southeast. Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths, combining a small-company entrepreneurial atmosphere with big-company expertise. At Great American, the company values and recognizes the benefits derived when people with different backgrounds and experiences work together to achieve business results, aiming to create a workplace where all employees feel included, empowered, and enabled to perform at their best. The company is seeking a detail-oriented and customer-focused Collections Specialist to join their Workers’ Compensation team. In this role, the specialist will be responsible for managing and collecting past-due premium, audit balances, and deductible receivables. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively across departments to resolve issues and support overall financial performance. The person hired for this position will work out of the Lakeland, FL office which offers a hybrid work environment of 4 days in the office and 1 day work from home.

Requirements

Associates degree
Strong verbal and written communication skills.
Ability to analyze account histories and identify root-cause issues.
Proficiency with billing systems, CRM tools, and Microsoft Office Suite.
Strong organizational skills with the ability to manage multiple priorities.
Problem-solving mindset with a customer-focused approach.

Nice To Haves

Bachelors degree preferred
Experience in insurance collections, commercial billing, or Workers’ Compensation (preferred).

Responsibilities

Monitor, track, and collect past-due Workers’ Compensation premium, audit balances, and deductible receivables to reduce aging and improve cash flow.
Conduct timely and professional outreach to insureds, agents, and brokers to resolve outstanding balances, negotiate payment arrangements, and handle billing inquiries.
Review completed audits, research discrepancies, and work with underwriting, audit, and billing teams to resolve disputes and ensure accurate final charges.
Maintain thorough and accurate notes of all communication, payment commitments, and account activity in internal systems while adhering to company and regulatory guidelines.
Identify accounts requiring further intervention and recommend escalation such as cancellation, non-renewal, legal action, or third-party collections, following internal policies.

Benefits

Competitive benefits packages for full-time and part-time employees.
Medical coverage (for full-time employees).
Dental coverage (for full-time employees).
Vision coverage (for full-time employees).
Wellness plans (for full-time employees).
Parental leave (for full-time employees).
Adoption assistance (for full-time employees).
Tuition reimbursement (for full-time employees).
Paid Time Off (for full-time and eligible part-time employees).
Paid holidays (for full-time and eligible part-time employees).
401(k) plan with company match (for full-time and eligible part-time employees).
Employee stock purchase plan (for full-time and eligible part-time employees).
Commuter benefits (for full-time and eligible part-time employees).