Accounting Operations Manager - Barebells & NOCCO, USA
About The Position
Vitamin Well Group is seeking an analytical, hands-on Accounting Operations Manager to support its growing operations across the US and Canada and its recently established business in Mexico. Reporting to the Director of Accounting, the manager will lead five AR Specialists and oversee a large-scale accounts receivable portfolio. The role combines AR leadership with retailer deductions, trade promotion management, claims recovery, systems, and internal controls. This newly created position offers an opportunity to improve processes, strengthen financial controls, and support continued business growth. The manager will oversee accounts receivable and collections, including collections, aging and DSO performance; customer account reconciliations; cash application and unapplied cash resolution; credit holds; billing, pricing and payment terms; and accounting reconciliations for DTC and marketplace platforms. The role also covers retailer deductions and claims, including promotional billbacks, chargebacks, shortages and compliance claims, as well as Confido/TPM administration and promotional-deduction reconciliation. The position leads, coaches and develops the AR team, sets priorities and performance expectations, and provides hands-on support for complex issues and busy periods. It also develops internal controls, SOPs, approval processes, segregation of duties and reconciliations; identifies workflow, systems-integration and automation improvements; and investigates EDI-related issues with internal teams and external partners. The manager coordinates AR month-end activities, including cutoff, reconciliations, accruals and reserve inputs; supports audits and documentation; and partners with the GL team and other departments to ensure accurate financial reporting. The position is based in Marina del Rey, California, and requires on-site attendance five days per week.
Requirements
- Bachelor's degree in Accounting, Finance or a related field.
- At least 5 years of accounting or finance experience, including significant exposure to accounts receivable operations.
- Experience leading and developing teams.
- Strong analytical skills and ability to investigate and resolve complex financial and operational issues.
- Strong Excel and systems skills, with an interest in technology, automation and process improvement.
- Excellent communication skills and ability to collaborate across departments.
- Detail-oriented and proactive, and comfortable working in a fast-paced, growing business.
Nice To Haves
- Experience within CPG, food and beverage, or high-volume distribution.
- Familiarity with retailer deductions, trade promotion management, EDI, Dynamics 365, Confido, or DTC and marketplace platforms.
Responsibilities
- Oversee a large-scale accounts receivable portfolio and drive collections, aging and DSO performance.
- Manage customer account reconciliations, cash application, unapplied cash resolution and credit holds, escalating at-risk balances when needed.
- Ensure accurate billing, pricing and payment terms in collaboration with Operations.
- Oversee accounting reconciliations for Shopify, WooCommerce, Amazon and other DTC and marketplace platforms.
- Oversee retailer deductions, promotional billbacks, chargebacks, shortages and compliance claims.
- Analyze deduction trends, validate claims against approved promotions, and drive dispute resolution and recoveries.
- Partner with Sales, Operations and external partners to resolve claims and improve processes.
- Manage Confido/TPM administration, reporting, data quality and reconciliation of promotional deductions.
- Lead, coach and develop a team of five AR Specialists; set priorities, performance expectations and escalation procedures.
- Provide hands-on support with complex issues and during high-workload periods, and develop team processes and capabilities for increasing business volumes.
- Develop and maintain internal controls, SOPs, approval processes, segregation of duties and reconciliations.
- Identify opportunities to improve workflows, system integrations and automation.
- Investigate EDI-related issues affecting orders, invoicing, deductions and payments with Operations, IT and external partners.
- Strengthen order-to-cash processes to ensure accuracy, efficiency and accountability.
- Coordinate AR-related month-end activities, including cutoff, reconciliations, accruals and reserve inputs.
- Support audit requirements and ensure accurate documentation.
- Partner with the GL team and other departments to ensure accurate financial reporting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
