Accounting Clerk

DRIFTWOOD HOSPITALITY MANAGEMENT•Springfield, IL

9d•$20 - $22•Onsite

About The Position

The Accounting Clerk works at the Springfield Crowne Plaza in Springfield, Illinois. The role balances daily settlements, reviews direct-bill information, responds to guest billing inquiries, and ensures timely invoicing of direct-bill accounts. It also handles miscellaneous payments, credit verifications, credit-card balancing, chargebacks and billing disputes, check-control procedures, guest-check audits, and clerical duties. The position may assist with month-end inventories and other accounting personnel, and performs additional related duties as requested by a supervisor or manager. The role follows company policies and safety and security procedures, including reporting unsafe conditions, accidents, injuries, near-misses, and property damage or loss. Team members are expected to maintain a neat, clean, and well-groomed appearance. The hotel operates 24 hours a day, seven days a week, so operational demands may require variation in shift days, starting times, and weekly hours.

Requirements

At least 1 year of related accounting experience.
Knowledge of accounting operations, including accounts payable and general cashiering.
Basic mathematical skills and ability to operate a 10-key by touch.
Ability to address guest and employee concerns in a friendly, positive, and proactive manner, including listening and demonstrating empathy.
Ability to access and accurately enter information using a moderately complex computer.
English reading, writing, and speaking skills sufficient to understand and communicate with employees and guests.
Excellent telephone etiquette skills.
Hearing and visual ability to observe and detect signs of emergency situations.
Considerable knowledge of Microsoft Windows, MS Word, and MS Excel.
Ability to communicate effectively orally and in writing.
Ability to work independently and as part of a team.
Ability to maintain moderately complex records and ensure their confidentiality.
Ability to work under pressure and meet deadlines.
Ability to lift up to 20 pounds and perform occasional twisting, bending, stooping, reaching, standing, and walking; the role is approximately 90% sitting.
Frequent talking, hearing, seeing, and smiling.

Nice To Haves

Hotel experience is preferred.

Responsibilities

Invoice all direct-bill accounts in a timely manner.
Post miscellaneous payments.
Review and complete credit verifications for direct-bill accounts.
Balance credit cards and daily settlements.
Maintain an organized and accurate direct-billing file.
Handle customer billing inquiries and requests for receipt copies.
Research chargebacks, billing disputes, partial payments, and related matters.
Assist with phases of month-end inventories.
Perform clerical functions related to the position.
Follow check-control procedures and conduct guest-check audits.
Adhere to company policies and procedures and follow safety and security rules.
Know and follow department fire-prevention and emergency procedures, and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to a supervisor.
Maintain a neat, clean, and well-groomed appearance.
Assist other accounting personnel as needed and perform related duties requested by a supervisor or manager.