Accounting Call Center Specialist

Group 1 Automotive, Inc. • Houston, TX

8d

About The Position

Group 1 Automotive, Inc. is seeking an Accounting Call Center Specialist to support its centralized Accounting and Finance operations. The role is the primary point of contact for customer and vendor inquiries involving Finance & Insurance (F&I), Accounts Receivable (AR), and Accounts Payable (AP). It provides customer service through inbound phone calls and email, resolves routine inquiries, researches account information, processes requests, maintains records, and coordinates with departments to resolve issues in a timely manner. Success requires strong communication skills, attention to detail, technical aptitude, and the ability to manage multiple priorities in a fast-paced, customer-focused environment.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in customer service, accounting support, call center, administrative support, or a related role.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Typing proficiency of 50 or more words per minute.
• Strong attention to detail and accuracy.
• Ability to read, interpret, and explain company policies and finance-related documentation.
• Strong organizational and time management skills, including the ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PDF applications.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong technical aptitude and ability to quickly learn new systems.

Nice To Haves

• Associate degree in Business, Accounting, Finance, or a related field.
• Experience supporting Accounts Receivable.
• Experience supporting Accounts Payable.
• Experience supporting Finance & Insurance (F&I).
• Experience in customer service or contact center operations.
• Experience with CDK Dealer Management System.
• Experience with DocuWare.
• Experience with Zoom Workplace.
• Bilingual in English and Spanish.

Responsibilities

• Serve as the primary contact for inbound customer and vendor inquiries related to Finance & Insurance, Accounts Receivable, and Accounts Payable.
• Provide professional, courteous, and timely customer service by phone and email.
• Assist customers with questions about finance products, contracts, refunds, payments, and company policies.
• Respond to vendor inquiries about payments, refunds, invoices, and supporting documentation.
• Escalate complex issues to the appropriate department.
• Research customer and vendor accounts using dealership management and document management systems.
• Retrieve requested copies of checks, invoices, statements, and supporting documentation.
• Download and distribute PDF statements and financial documents to vendors and internal departments.
• Perform data entry and maintain accurate records and documentation.
• Record customer interactions, notes, and activity logs in departmental tracking spreadsheets and systems.
• Gather call activity and Zoom Workplace reporting data for departmental reporting and operational metrics.
• Coordinate with F&I, AR, AP, dealership personnel, and other corporate departments to resolve inquiries.
• Send follow-up communications and monitor outstanding requests through completion.
• Assist with department reporting, issue tracking, and escalations.
• Provide receptionist coverage and general administrative support as needed.
• Navigate multiple software applications while maintaining productivity and service quality.
• Assist with onboarding and training new team members on customer service procedures and department systems.
• Identify opportunities to improve customer service processes and operational efficiency.
• Demonstrate Group 1 Automotive's values in interactions with customers, coworkers, and vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED