Accountant III - AR Hotline Bilingual

Texas Health & Human Services Commission•Austin, TX

8d•$4,500 - $4,800•Onsite

About The Position

The Texas Health and Human Services Commission is hiring an Accountant III in the HHSC Accounting Department to support the Accounts Receivable customer service hotline for Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) overpayments. The role serves clients in English and Spanish, providing account information, verifying and updating account details, responding to inquiries, and coordinating workflow requests through the Accounts Receivable Tracking System (ARTS). The position communicates with clients, providers, agency staff, and internal and external accounting teams by phone, email, and Microsoft Teams. It also processes appeals, disputes, repayment agreements, returned mail, refunds, and related accounting requests, and may provide backup support across other Accounts Receivable functions. The job is based in Austin, is not eligible for telework according to the posting’s position details, requires travel up to 20%, and is a regular, full-time, nonexempt position on a day shift.

Requirements

Bilingual in English and Spanish.
Three years of experience in customer service or a call center.
Experience in customer service, accounting, bookkeeping, or cash handling using an automated accounting system.
Experience using automated accounting or customer database systems.
Experience with Microsoft Office Suite; the posting specifically identifies Word, Excel, Outlook, and Teams.
High school graduation or equivalent.
Knowledge of policies and procedures for handling funds, including reconciliation.
Skill in customer service, cash handling, or fund processing.
Skill using office equipment, computers, and software applications.
Skill in identifying and resolving problems.
Ability to interpret and apply accounting data and work accurately with numerical detail.
Ability to meet established deadlines and prepare accurate reports.
Ability to communicate effectively and professionally with clients, providers, agency staff, and others.
Ability to work under moderate supervision with limited latitude for initiative and independent judgment.
Ability to work closely with a team with varying personalities and remain calm and composed in stressful situations.

Nice To Haves

State or governmental accounting experience is preferred.
Experience with Microsoft Office Suite (Word, Excel, Outlook, Teams) is preferred.

Responsibilities

Answer inbound calls from clients overpaid SNAP or TANF benefits; provide account information using databases, verify account accuracy, and update information as needed.
Make outbound calls to provide client account details and respond to voicemail inquiries.
Process returned mail and client requests, including address changes, deceased client updates, case and payment history requests, and after-hours voicemail and callback requests.
Process Fair Hearing Appeal requests, liability disputes, and bankruptcy documentation.
Process Treasury Offset Program and Inspector General repayment agreements and one-time debit requests for clients overpaid SNAP or TANF benefits.
Create, work, and monitor client workflow logs in ARTS for claim changes, reviews, and refund requests.
Provide backup support preparing refund requests, SARS, and fund moves for the ARTS Corrections inbox, and completing provider claim setups for the ARTS Claims inbox.
Assist with state reviews and ARTS Projects inbox requests, new ARTS user setups, password resets, and TOP file uploads and downloads.
Cross-train in other Accounts Receivable areas and provide backup as assigned by management.
Complete special assignments as determined by management to meet business needs and deadlines.
Communicate with internal and external accounting teams by phone, email, and Microsoft Teams.
Work closely with a team to meet deadlines in a changing environment and demonstrate professionalism, consideration, and composure in stressful situations.