Account Support Analyst

Infinity Global•Rotterdam, NY

4h•Hybrid

About The Position

The Account Support Analyst develops and improves data quality to support business intelligence, analytics, and operational teams. The role oversees implementation of new and existing projects, streamlines processes, and protects and enhances value to customers. It supports Account Management with complex situations and unusual business segments, serves as a liaison across departments, and contributes to employee onboarding, training, and internal process development. The position also maintains warehouses and departmental business forms, monitors customer support issues and invoicing roadblocks, reviews aging inventory, coordinates with distribution and third-party logistics partners, and researches and approves customer credits and returns.

Requirements

University BA/BS degree or a similar field, or at least 2 years of experience in a related role.
Ability to complete tasks accurately, with strong attention to detail and follow-up.
Demonstrated leadership, responsibility, and dependability.
Ability to thrive in a fast-paced, changing environment.
Excellent English language skills.
Ability to handle multiple projects and accounts calmly under pressure in a deadline-driven environment.
Advanced proficiency in Microsoft Office applications, including PowerPoint, Excel, Outlook, and Word; proficiency with AI tools.
Exceptional verbal and written communication skills.
Exceptional organizational skills and ability to multitask and prioritize according to urgency and time zone.
Assertive, self-starting mentality.
Ability to quickly self-train on programs such as SharePoint, Yellowfin, and Pentaho.
Basic knowledge of accounting principles and practices.
Knowledge of the metric system, multi-currency transactions, time zones, and geography.

Nice To Haves

French and/or Spanish language skills.
Advanced skills in Excel formulas, Adobe DC, and JavaScript.
Experience with report-generating software such as Pentaho.

Responsibilities

Assist Account Management with processes and complex or unusual situations.
Serve as a liaison and problem-solver between Account Management and other company departments.
Support business segments that are outside the usual and customary business.
Support onboarding and training for new employees joining the Account Management department.
Assist in developing internal processes and training procedures.
Create and maintain physical and virtual warehouses.
Create and maintain departmental external business forms and matrices.
Monitor the customer support help desk to ensure customer issues are resolved efficiently.
Monitor and review shipped-not-invoiced details with Account Management and help address roadblocks to invoicing.
Monitor and review aging inventory with Account Management using reporting and KPIs.
Work with the Danville Distribution Center and third-party logistics providers on stock discrepancies or adjustments.
Research and approve customer credits and returns.