Account Analyst

Hasbro • Boston, MA

2d • Hybrid

About The Position

The Account Analyst supports customer service and account management for assigned, less complex retail accounts. Based in Hasbro’s Boston, Massachusetts office, the role follows a hybrid schedule: onsite Tuesdays, Wednesdays, and Thursdays, with remote or onsite work permitted Mondays and Fridays. The analyst focuses on order processing, on-time shipping, fill-rate targets, vendor processes, and retail compliance, collaborating with customers and internal teams including Sales, Replenishment, Logistics, and Management. The position provides hands-on exposure to order processing and retail compliance and is an opportunity to develop a logistics career.

The analyst researches and resolves routine purchase-order discrepancies and order exceptions, runs open-order analysis against allocation plans and available inventory using SAP transaction tools, and helps carry out inventory availability plans. The role proactively identifies delivery-date and in-transit risks, coordinates retailer date changes and resolutions, supports peak-period shipping plans, and investigates compliance charges. It also partners with an outsourced order-processing team on order entry, exceptions, and quality checks, and serves as an escalation point for assigned accounts. Occasional evening and weekend coverage is required during month- and quarter-end close.

Requirements

• Bachelor’s degree or equivalent practical experience in a relevant domain.
• Approximately 1–3 years of experience in account management, customer service, or order management is typical; additional experience is also welcome.
• Ability to research issues, analyze data, and resolve problems before they escalate.
• Ability to prioritize multiple tasks while maintaining detail accuracy and follow-through.
• Strong verbal, written, and analytical skills, including the ability to collect, organize, and share data.
• Working proficiency in Microsoft Office, particularly Excel.
• Experience with SAP order processing and interest in BI tools.
• Eagerness to learn, identify inefficiencies, and suggest improvements.

Nice To Haves

• Experience in a dynamic, high-demand consumer products setting.
• Knowledge of retail compliance programs, chargebacks or deductions, and logistics processes.

Responsibilities

• Complete day-to-day order activity for assigned, less complex retail accounts and communicate with customers about order adjustments, keeping Sales and Replenishment informed.
• Research and resolve routine purchase-order discrepancies and order exceptions, including pricing, case-pack or UPC errors, and order blocks; escalate complex issues to the Senior Analyst.
• Analyze open orders against allocation plans and available inventory using SAP automated transaction tools, and carry out inventory availability plans to meet in-full targets.
• Identify at-risk appointed arrival dates and in-transit issues; request retailer date changes early to prevent not-on-time charges and coordinate agreed-upon resolutions with Logistics and Sales.
• Partner with Logistics, Sales, Management, and Replenishment on resolutions and peak-period shipping plans.
• Follow account-management procedures and retail guidelines, and bring forward ideas for improvement.
• Partner with the outsourced order-processing team on order entry, exceptions, and SAP quality checks, serving as an escalation point for assigned accounts.
• Research compliance charges, including fill-rate, not-on-time, and UPC or case-pack charges; help prepare retailer disputes with supporting documentation and flag root causes to prevent repeat charges.
• Provide occasional evening and weekend coverage during month- and quarter-end close.

Benefits

• Health and wellness programs
• Time off to recharge
• Financial well-being programs
• Life and family support
• Volunteer and community initiatives
• Learning and development
• Exclusive perks
• Employees may be eligible for annual and long-term incentives, depending on role, location, and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level