Account Analyst

Hasbro • Boston, MA

15h • $76,500 - $114,800 • Hybrid

About The Position

The Account Analyst provides customer service and order-management support for assigned, less complex retail accounts. Based in Hasbro’s Boston, Massachusetts office, the role follows a hybrid schedule: onsite Tuesdays, Wednesdays, and Thursdays, with the option to work remotely or onsite Mondays and Fridays. The analyst works across departments to support on-time shipping, high fill rates, smooth vendor processes, order processing, and retail compliance. The position provides hands-on logistics experience and includes coordination with customers, Sales, Replenishment, Logistics, Management, and an outsourced order-processing team.

Requirements

• Bachelor’s degree or equivalent practical experience in a relevant domain.
• Approximately 1–3 years of experience in account management, customer service, or order management is typical; additional experience is also welcome.
• Ability to research issues, analyze data, and resolve problems before they escalate.
• Ability to prioritize multiple tasks while maintaining detail accuracy and follow-through.
• Excellent verbal, written, and analytical skills, including the ability to collect, organize, and share data.
• Working proficiency in Microsoft Office, particularly Excel.
• Experience with SAP order processing and interest in BI tools.
• Eagerness to learn, identify inefficiencies, and suggest improvements.

Nice To Haves

• Experience in a dynamic, high-demand consumer products setting.
• Knowledge of retail compliance programs, chargebacks and deductions, and logistics processes.
• Experience in Consumer Products or Manufacturing.

Responsibilities

• Complete day-to-day order activity for assigned retail accounts, communicate with customers about order adjustments, and keep Sales and Replenishment informed.
• Research and resolve routine purchase order discrepancies and order exceptions, escalating complex issues to the Senior Analyst.
• Analyze open orders against allocation plans and available inventory using SAP automated transaction tools, and carry out inventory availability plans to meet in-full targets.
• Flag at-risk appointed arrival dates and in-transit issues, request retailer date changes early to prevent not-on-time charges, and coordinate resolutions and peak-period shipping plans with Logistics, Sales, Management, and Replenishment.
• Follow established account-management procedures and retail guidelines, and identify ideas for improvement.
• Partner with the outsourced order-processing team on order entry, exceptions, and SAP quality checks, serving as an escalation point for assigned accounts.
• Research compliance charges for assigned accounts, including fill-rate, not-on-time, and UPC/case-pack charges; help prepare retailer disputes with supporting documentation and flag root causes to prevent repeat charges.
• Provide occasional evening and weekend coverage during month- and quarter-end close.

Benefits

• Health and wellness programs
• Time off to recharge
• Financial well-being programs
• Life and family support
• Volunteer and community initiatives
• Learning and development
• Exclusive perks
• Employees may be eligible for annual and long-term incentives, depending on role, location, and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level