Support Analyst

Körber Group • West Mifflin, PA

3d • Hybrid

About The Position

The Support Analyst identifies, prioritizes, and resolves technical issues affecting customer systems, including Warehouse Management Systems (WMS) and other components supported by Körber. The role requires managing customer expectations and understanding the operational and technical aspects of issues—including databases, code, and interfaces—to maintain appropriate service levels and achieve resolution. Rotational on-call support and backup assistance for 24/7 coverage may be required.

The role is part of Körber’s Consulting team, based in Pittsburgh, Pennsylvania, and is full-time, exempt, and hybrid. The position is not eligible for visa sponsorship; applicants must be authorized to work in the United States.

Requirements

• Bachelor’s degree in Computer Science or an equivalent degree.
• Proficiency in PL/SQL and Java.
• Intermediate to advanced experience with Oracle and SQL Server databases, SQL queries, and stored procedures.
• Working knowledge of Linux and Windows Server platforms, server hardware, RF equipment, and printers.
• Experience resolving business-critical customer issues, researching software-related problems, and developing effective solutions.
• Hands-on experience recommending and implementing technical solutions, including appropriate testing and deployment practices.
• Knowledge of Warehouse Management Systems (WMS), operational best practices, and applicable data privacy laws and practices.
• Strong written, verbal, and interpersonal communication skills, including the ability to work with technical and non-technical stakeholders.
• Ability to prioritize and execute tasks in high-pressure environments, work independently and collaboratively, and adapt to new technologies.
• Must be legally authorized to work in the United States for any employer; visa sponsorship is not available.

Responsibilities

• Analyze and troubleshoot business systems, software, and processes to identify root causes of issues.
• Collaborate with developers, engineers, and cross-functional teams to diagnose problems and implement solutions.
• Define and support issue resolution efforts, including scoping, estimating, scheduling, and implementation.
• Gather, analyze, and fulfill requirements from internal teams and external customers.
• Serve as a liaison between customers and technical teams to investigate and resolve system issues.
• Perform system maintenance and improvements, including upgrades, installations, configurations, and desktop-level fixes.
• Test, monitor, and validate software performance and fixes to confirm issues are resolved and identify improvement opportunities.
• Track support trends, maintain documentation, follow escalation procedures, and provide on-call or off-hours support as needed.

Benefits

• Paid parental leave.
• Flexible time off.
• Eight paid holidays.
• Medical, dental, and vision insurance plans.
• Flexible spending account (FSA) or health savings account (HSA) options.
• 401(k) plan with company matching up to six percent.
• Company-paid short- and long-term disability insurance and basic life insurance.
• Educational programs.
• Employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level