Account Supervisor

Schermer•Minneapolis, MN

6h•Hybrid

About The Position

The Account Supervisor develops and maintains key client relationships and represents the agency during project execution and day-to-day account management. The role drives the definition, development, and delivery of projects, helping ensure they begin with a strong foundation and remain on strategy, on time, and on budget. It combines strategic client advising, account planning, project leadership, financial management, and cross-functional collaboration to deliver positive client experiences and profitable agency work. The Account Supervisor also contributes to the agency’s internal digital experience and marketing processes, supports staff development, and represents SCHERMER at industry and professional development events. The role may supervise up to three account coordinators, account executives, and/or account managers. This hybrid position is based in Minneapolis, with in-office collaboration Tuesday through Thursday and work from home Monday and Friday. Local candidates only.

Requirements

8–10 years of agency experience, including a mix of traditional B2B marketing and interactive projects.
A blend of analytical and intuitive skills.
Strong understanding of clients’ strategic objectives and challenges, with the ability to define them.
Ability to understand complex information and situations and reduce them to workable forms.
In-depth knowledge of marketing communications, digital marketing, and website/interactive principles and their applications.
Excellent client relationship skills.
Ability to lead others through inspiration, example, communication, and accountability.
Excellent written and verbal communication skills and organizational abilities.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Develop client relationships through advising, service, consultation, planning, account management, and leadership of clients’ digital and marketing strategies.
Identify new business opportunities within current client accounts.
Help clients understand the agency’s capabilities and how those capabilities can strengthen their brands and organizations.
Translate client business objectives, market and marketing data, and product information into brand, marketing, and digital strategies.
Author proposals and strategic marketing plans aligned with business and marketing needs, defining and scoping deliverables.
Establish objectives for each client engagement or project, including results, timelines, quality, and metrics, and lead work toward those objectives.
Work with internal teams to advise on and recommend processes, platforms, tools, technologies, and channels that support client objectives.
Collect, organize, and distribute information and data needed to complete projects, demonstrate performance, and deliver results.
Oversee internal and external activities, budgets, calendars, and client touchpoints; ensure team members have what they need and manage their responsibilities.
Maintain an open flow of information, insights, and ideas with teams, clients, and partners regarding project plans and status.
Manage account finances, including forecasting, budgeting, invoicing, and reconciliation.
Lead, guide, and supervise account managers, executives, and/or coordinators on client work.
Collaborate across Creative/UX, Strategy, Production, and Project Management as a leader, advocate, and client advisor.
Contribute to and lead internal digital experience and marketing processes and people to support positive client experiences, agency profitability, and staff professional development.
Represent SCHERMER at industry social and professional development events.