Dividend - Account Success Coordinator

Fifth Third Bank • Cincinnati, OH

11d • $54,400 - $111,500 • Remote

About The Position

The Account Success Coordinator collaborates with internal and external stakeholders to oversee and manage installer accounts in Dividend Finance’s network, meeting defined goals and deliverables. The role works with cross-functional teams to mitigate account-level risk, minimize exposure, investigate problems, track progress, and produce reports. It is accountable for identifying, assessing, managing, monitoring, and reporting risks while following bank policies and supporting positive customer experiences.

The coordinator oversees assigned installer accounts, reviews installed photovoltaic (PV) systems for quality, facilitates corrective action with partners and third-party service providers, and conducts funding reviews at project milestones. The role coordinates funding disbursements and reserves, supports installation partners and internal teams, and produces weekly department-level reporting.

Dividend Finance is a fintech point-of-sale lender for residential solar and home improvement financing, and became a division of Fifth Third Bank in May 2022. The position is listed as virtual in Arizona. The base salary range is $54,400–$111,500 annually, with eligibility to participate in an incentive compensation plan. Fifth Third describes its benefits as comprehensive and designed to support employees’ physical, financial, emotional, and social well-being; specific benefits are not enumerated in the posting.

Requirements

• PV system project management experience.
• Bachelor’s degree, preferably in Management, Business, Communication, or a related field, or equivalent work experience.
• Sufficient technical background knowledge and experience to evaluate complex issues and provide analysis and direction.
• Excellent verbal and written communication skills and the ability to clearly articulate ideas.
• Excellent interpersonal skills.
• Proficiency with Salesforce and Microsoft Office; Excel and Word are required.

Responsibilities

• Oversee all aspects of assigned installer accounts to meet defined deliverables.
• Conduct quality reviews of installed PV systems.
• Facilitate corrective action with active partners and third-party service providers.
• Conduct funding reviews at project milestones.
• Coordinate and track funding disbursements and reserves.
• Collaborate with installation partners to establish and meet clearly defined goals and deliverables.
• Provide support to Dividend’s installation partners, Complaint Management, and Servicing teams.
• Develop and produce weekly reporting at the department level.
• Work with cross-functional teams to mitigate account-level risk, minimize exposure, investigate problems, and track progress.
• Identify, assess, manage, monitor, and report risks while following policies and procedures.

Benefits

• Competitive benefits package; the posting describes comprehensive benefits supporting physical, financial, emotional, and social well-being.
• Flexible work schedule.
• Generous time away policy.
• Incentive compensation plan eligibility, with payment based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time