Account Specialist - Bankruptcy

OneMain Financial • Evansville, IN

1d • Onsite

About The Position

As a OneMain Bankruptcy Specialist, you will provide quality service to customers and merchants by handling inbound calls and working toward satisfactory resolutions based on approved strategies. The position involves fact-finding and analytical activities, researching and resolving inquiries, processing accounts that require special handling, and accurately documenting account activity. The role is on-site in Evansville, Indiana.

Requirements

• High school diploma or GED.
• Two years of call center or administrative experience.
• Strong phone, negotiation, and problem-solving skills.
• Ability to think quickly and conduct creative research.
• Ability to maintain confidentiality with sensitive information.

Responsibilities

• Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries.
• Handle trustee remittances, including balance procedures.
• Process bankruptcy notices, discharges, dismissals, and reaffirmations, and/or file proof of claims.
• Conduct preliminary research on unidentified payments.
• Use independent judgment to make surface decisions and resolve some situations.
• Analyze customer and branch needs or requests and determine the best method of resolving issues.
• Analyze unidentified payments, misapplied payments, and system rejects.
• Communicate with customers, OneMain team members, vendors, credit reporting agencies, attorneys, and banking institutions.
• Navigate systems effectively and document accounts accurately.
• Research and resolve inquiries from internal or external customers or authorized third parties.
• Process accounts requiring special handling.

Benefits

• Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance.
• 401(k) matching of up to 4%.
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off, including 15 vacation days per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including four floating holidays, prorated based on start date.
• Three days of paid volunteer time per year, prorated based on start date.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED