Bankruptcy Specialist
About The Position
We are seeking a detail-oriented, customer-focused Bankruptcy Servicing Support Specialist II to manage specialized servicing accounts, including bankruptcy cases, insurance total loss claims, GAP claims, SCRA requests, and credit disputes. The role supports accurate account maintenance, timely claim processing, compliance with legal requirements, and effective communication with customers, attorneys, trustees, insurance carriers, and internal stakeholders. The specialist manages Chapter 7 and Chapter 13 bankruptcy accounts from filing through resolution, reviews case materials, prepares and maintains proofs of claim, and coordinates related account actions. The role also processes insurance and GAP claims, evaluates SCRA requests, investigates credit disputes, maintains complete account documentation, and meets regulatory, court, and internal deadlines. The position partners with Collections, Recovery, Compliance, and other departments, and supports audits, quality reviews, reporting, and process improvement. This is a contract-to-hire position based in Foothill Ranch, California, with a hybrid workplace arrangement. The listed pay range is $23.00–$27.00 per hour. The role is described as intermediate-level.
Requirements
- At least 2 years of experience in loan servicing, collections, auto finance, or a related financial services environment.
- Direct experience supporting Chapter 7 and Chapter 13 bankruptcy accounts.
- Knowledge of proof of claim preparation and trustee communications.
- Strong analytical, problem-solving, and organizational skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency with Microsoft Word and Excel.
- High level of accuracy, attention to detail, and professional judgment.
- Ability to work independently and handle confidential information with discretion.
Nice To Haves
- Experience handling insurance claims, GAP claims, SCRA requests, or credit disputes.
- Customer service experience.
- Auto finance experience.
- Loan servicing experience.
- Bankruptcy servicing experience.
- Case management skills.
- Regulatory compliance knowledge.
Responsibilities
- Manage Chapter 7 and Chapter 13 bankruptcy accounts from filing through resolution.
- Review bankruptcy filings, court notices, repayment plans, and case activity.
- Prepare, file, and maintain proofs of claim and supporting documentation within required deadlines.
- Communicate with attorneys, trustees, customers, and internal departments regarding account status and case developments.
- Coordinate actions related to reaffirmations, relief from stay requests, objections, discharges, dismissals, and account resolution.
- Ensure compliance with bankruptcy regulations, court requirements, and company policies.
- Research and escalate payment discrepancies, compliance concerns, and legal risks as appropriate.
- Process and manage insurance total loss claims and correctly apply claim proceeds.
- File, monitor, and resolve GAP claims, including follow-up with carriers and customers.
- Review claim settlements for accuracy and identify outstanding deficiencies.
- Evaluate and respond to SCRA requests, including document validation and customer communications.
- Investigate and respond to direct and indirect credit disputes, including e-OSCAR reporting and account updates.
- Maintain accurate account records in servicing systems, including correspondence and case documentation.
- Meet regulatory, internal, and court-imposed deadlines.
- Support audits, quality reviews, reporting activities, and process improvement initiatives.
- Partner with Collections, Recovery, Compliance, and other departments to ensure proper account handling.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
