Supervisor - Bankruptcy

Newrez • Tempe, AZ

6d

About The Position

The Supervisor - Bankruptcy oversees a team of Bankruptcy Case Managers, ensuring the team performs efficiently and meets process, procedure, timeline, and other metric expectations. The role is responsible for team training and personnel management, maintaining policies and procedures, improving processes, and using reporting and departmental data to monitor performance. The supervisor serves as a Bankruptcy point of contact for internal departments and attorney firms on escalated issues, assists with attorney billing and invoice approval, and makes business decisions based on the likelihood of recovery versus liability risks. Other duties may be assigned as needed. Employees must have a smartphone that meets Company security standards and can install apps such as Microsoft Authenticator; employment is contingent on meeting this requirement.

Newrez describes its total rewards package as supporting employees’ careers, communities, wellbeing, and future. Listed offerings include insurance, retirement savings, leave, assistance and reimbursement programs, employee mortgage loans, volunteer opportunities, matching gifts, grants, nonprofit resources, and employee resource groups.

Requirements

• At least 6 years of bankruptcy or mortgage servicing-related experience.
• 1–2 years of management experience.
• Strong analytical, organizational, communication, computer, and research skills.
• Attention to detail.
• Ability to multitask effectively and be goal-oriented.
• Ability to work on a team or independently with minimal supervision.
• Must have a smartphone that meets Company security standards and can install apps such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Supervise a staff of multiple Bankruptcy Case Managers.
• Develop and maintain up-to-date policies and procedures.
• Identify process-improvement opportunities and help implement new processes.
• Train new hires on systems of record, investor guidelines, and industry standards.
• Train the team on newly implemented processes.
• Use reporting to manage the team and make changes to reporting as necessary.
• Handle personnel management, including coaching and annual reviews.
• Serve as the Bankruptcy point of contact for other company departments and attorney firms on escalated issues.
• Track and analyze departmental data and report on team activities.
• Assist with attorney billing and invoice approval.
• Accept special tasks and take responsibility for achieving their objectives.
• Make business decisions based on the likelihood of recovery versus liability risks.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition and certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund.
• One company-paid Volunteer Time Off day.
• Matching Gifts Program, dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager