Account Specialist

TEKsystems•Village of Orchard Park, NY

5d•$19 - $22•Hybrid

About The Position

Handles customer inquiries, billing issues, complaints, and account-related requests. Provides information on company policies, assists with problem resolution, and ensures customer satisfaction. Emphasizes public relations, revenue risk management, and adherence to corporate policies. May assist in fraud detection, claims investigations, and coaching less experienced team members.

Requirements

Associate degree or equivalent experience (minimum of 4 years in a customer-facing role)
Experience in customer service & billing
Proficiency in Microsoft Office, particularly Excel and Word
Excellent written and verbal communication skills
Ability to work both independently and collaboratively within a team

Nice To Haves

Experience in energy or utilities is preferred but not required

Responsibilities

Serve as a primary point of contact for customers, utility providers, vendors, and third-party suppliers through both written and verbal communication
Address and resolve customer inquiries and concerns efficiently, ensuring timely follow-up and complete resolution
Manage day-to-day activities related to utility billing, including account setup, maintenance, and closure
Provide support on billing inquiries, disconnection notices, and utility/vendor contract matters
Maintain accurate and up-to-date customer records within CRM and billing systems
Monitor account activity and identify discrepancies or issues requiring attention
Analyze recurring customer concerns and recommend process improvements to enhance service delivery
Assist with special projects and contribute to ongoing operational and process improvement initiatives