Account Specialist

Premera Blue Cross•WA Other Telecommuter, WA

3d•$54,400 - $99,200•Remote

About The Position

Make a direct difference in how employers and members experience their health plan. As an Account Specialist, you’re the engine behind smooth new-business wins and seamless renewals—coordinating details, timelines, and cross-team execution so groups are set up correctly, questions are answered fast, and relationships stay strong. Your work helps producers and account teams deliver on their promises, reduces friction for clients, and ultimately supports Premera’s mission by connecting more people to coverage they can count on. The Account Specialist position contributes to Premera’s success by coordinating and participating in the necessary activities to sell new business and/or retain existing business across multiple regions. The Account Specialist is responsible for partnering with New Sales and Account Management team to ensure that the documents, processes, procedures, systems and timelines are met during sale and set-up. The Account Specialist furnishes personalized, proactive, preemptive and reactive customer support and service ensuring Premera’s client groups have a positive customer experience. The Account Specialist is expected to manage a large number of complex transactions, must be comfortable with deadlines and have experience working cross-functionally. This role is generally assigned to small and/or medium size groups or to accounts requiring a moderate level of service.

Requirements

Associate’s degree or two (2) years’ work experience (Required).
Three (3) years of work experience (Required) which includes: Two (2) years of experience in sales, benefit enrollment, benefit administration, or a related area (Required).
One (1) year of customer service experience (Required).
Possess or obtain Agent's license within 60 days of hire and appointed with Office of Insurance Commissioner or DOI (Required).

Nice To Haves

A Bachelors degree.
Knowledge of Premera products, operations, policies and underwriting guidelines.
Experience with Seibel or other CRM applications helpful but not required.
Three (3) years of benefit administration, enrollment and/or sales account structure experience.

Responsibilities

Document, communicate and monitor internal and external timelines required to guarantee renewal or new sale implementation success for the defined market segment.
Ensure that producer and/or employer group data submissions are accurate, complete and meets the assigned deadlines.
May work with Underwriting and other internal departments to develop alternative benefit quotes, request revisions, obtain explanation of rate action, and approval of effective date.
Attend or conduct employee meetings and/or benefit fairs.
Research and resolve producer and group level service issues.
Provide support to others within the team on more complex service issues; providing resolution and root cause analysis.
Maintain appropriate sales systems including account info, quoting business, generating proposals, renewal exhibits and accurate reporting.
Assist with departmental and corporate projects.
May participate in system User Acceptance Testing for system enhancements.
Other duties as assigned.

Benefits

Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs.
Generous paid time off to reenergize.
Tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Challenge someone to a game of shuffleboard or ping pong while on campus.