Account Specialist

thyssenkrupp Materials NA•Washington, DC

1d•$20 - $27

About The Position

Provides basic troubleshooting & problem-solving interaction with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. Duties can include order entry as well along with other task/projects which could deemed necessary by their manager. Major Job Functions Frequency or % of Time 1. Account Management 20% 2. Phone, Meetings & E-mail support 60% 3. Research & Problem solving 20% Job Description Key Accountabilities: Provide customer service regarding material and order status via phone and/or email along with periodic meetings (virtual & in-person, as needed/requested) Coordinate issue resolution between customer, Boeing, and appropriate internal staff members (contract administration, quality, purchasing, finance, plant, Boeing TWL, Boeing PA, onsite Boeing Ops team etc.) Responsible to service the account load assigned to them with a high level of customer satisfaction (internal & external) Ability to accurately communicate customer requirements with prompt and timely resolution of problems. Responsible to maintain high Customer satisfaction, evaluation will be based upon customer feedback, email correspondence and surveys. Running, modifying & potential analysis on reports, based on needs of account management needs (batch reports, sales analysis, lifecycle, aging report, rock report etc.) Completion of action items from customer meetings/emails Responsible to administer Sales tab on Elevation forms, PTA (premium freight transportation) Responsible for completing various requested Boeing tracking activities Completion of customer status reports, along with any issues needing attention as deemed necessary by their Regional Account Manager. Individualized tasks are to be submitted weekly, itemized by activity along with time spent on activity. At times, Account Specialist will support completion of order entry, purchase order change, plant movement, AOG or quote preparation as needed/assigned. Meets TKMNA Employee Attributes / Competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Requirements

High school diploma or equivalent
At least 1-2 years of previous customer service experience
Solid computer skills, beyond the basic level
Strong attention to detail
Excellent communication and customer service skills
Ability to resolve problems successfully
Willingness to “go the extra mile” for the customer
Self-starting, dependable, accepts ownership, drives own goals/performance
Flexible in scheduling and available for overtime as needed

Nice To Haves

Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

Responsibilities

Provide customer service regarding material and order status via phone and/or email along with periodic meetings (virtual & in-person, as needed/requested)
Coordinate issue resolution between customer, Boeing, and appropriate internal staff members (contract administration, quality, purchasing, finance, plant, Boeing TWL, Boeing PA, onsite Boeing Ops team etc.)
Service the account load assigned to them with a high level of customer satisfaction (internal & external)
Accurately communicate customer requirements with prompt and timely resolution of problems
Maintain high Customer satisfaction, evaluation will be based upon customer feedback, email correspondence and surveys
Run, modify & potential analysis on reports, based on needs of account management needs (batch reports, sales analysis, lifecycle, aging report, rock report etc.)
Complete action items from customer meetings/emails
Administer Sales tab on Elevation forms, PTA (premium freight transportation)
Complete various requested Boeing tracking activities
Complete customer status reports, along with any issues needing attention as deemed necessary by their Regional Account Manager
Submit individualized tasks weekly, itemized by activity along with time spent on activity
Support completion of order entry, purchase order change, plant movement, AOG or quote preparation as needed/assigned