Account Specialist

Sonova AG

8d•$22 - $30•Remote

About The Position

The Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers. This role owns the process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. The Account Specialist is the primary point of contact for assigned accounts.

Requirements

Must have experience in Inside Sales, Account Management, and/or Customer Service
Proven ability to solve problems on the fly, proactively and independently
Detail orientated
Strong ability to manage a wide range of tasks in an efficient and organized manner
Ability to build and maintain strong relationships in a remote setting
Excellent verbal and written communication skills
Understanding of sales process and collaboration
Strong desire to provide superior customer service
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

If you’re willing to go all in and learn we'd love to hear from you!

Responsibilities

Maintain strong relationships and rapport with existing customers within territory
Identify, prioritize, and contact new account leads
Collaborate closely with assigned field sales rep or key account manager
Manage customer communications in coordination with field team strategy (e.g., following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio)
Build relationships with the customer throughout the sales process
Schedule meetings for field sales reps in region
Solve Sonova customers’ largest challenges with ‘concierge-like’ approach
Follows up with existing customers to ensure high quality customer service is being met
Comply with all local, state and federal laws and requirement
Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis
Other duties as assigned

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups