Account Specialist
About The Position
Blue Truck is a national furniture logistics company that’s reshaping how customers experience delivery — especially when it comes to big, important purchases like sofas, beds, and dining tables. We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support. Founded by a team with backgrounds at Uber and other high-growth startups, we’re using technology to bring the furniture supply chain into the modern world. Our focus is simple: let furniture brands shine at what they do best — designing and selling amazing products — while we handle the heavy lifting of delivering them to customers’ homes safely, quickly, and professionally. Why Work With Us? Blue Truck is growing fast! We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn’t always get it right. For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a ground-floor opportunity. High performers here aren’t just employees — they’re builders helping shape the future of the company (and their own careers along with it). Blue Truck offers a competitive package to ensure our best are treated the best! This isn’t your typical account management role. You will be the voice of a rapidly-growing logistics brand, operating cross-functionally with leadership to resolve inside sales inquiries and implement long-term strategies.
Requirements
- Consultative Communicator: Proficient written and verbal acumen with strong interpersonal skills
- Complex Problem Solver: Thrives in a fast-paced environment, with evolving customer needs and multi-layered inquiries.
- Quick-Learner: Proactive self-starter who adapts quickly to new processes, systems, and workflows.
- Detail-Oriented Multi-tasker: Manages multiple quotes, accounts, and priorities simultaneously.
- Relationship Builder: Proactively follows up, develops relationships with manufacturers, and identifies new opportunities.
Responsibilities
- Provide email support to customers and shippers.
- Triage a variety of issues that occur in the course of a furniture shipment, and build your aptitude in understanding how to diagnose and solve problems.
- Investigate and problem-solve escalated requests such as special handling needs, difficult delivery logistics, and missing items; respond professionally to written inquiries once resolution is determined.
- Generate and manage inbound service quotes working directly for manufacturers, shippers, independent sellers, and customers to provide accurate delivery pricing through the company’s platform.
- Leverage internal logistics systems to accurately pull shipment data, calculate route-based pricing, and generate formal quotes
- Serve as the primary point of contact for new and existing customers and coordinate with operations team for seamless execution of all agreed upon services.
- Follow up on inbound leads, assist in onboarding new accounts, and maintain organized records of quote outcomes and prospect activity.
- Partner with leadership on various projects ranging from administrative action items to strategic internal ops initiatives.
Benefits
- Paid Time Off
- Health Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
