Account Specialist

Axalta•US-MN-Remote, MN

3d•$75,000 - $95,000•Remote

About The Position

The Account Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axalta’s customers within a market. As a member of the regional sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered. This is a remote, home-office based role in Minnesota.

Requirements

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
Working knowledge Axalta’s core product lines and repair shop business fundamentals
Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
Self-disciplined and able to perform effectively in unstructured and autonomous conditions
Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
Strong team player and actively seeks opportunities to support territory activities and meet customer needs
Demonstrates effective written and oral communication skills
Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
Must be willing and able to travel up to 50% of the time

Responsibilities

Acts as primary point of contact for identified customers and builds strong, collaborative relationships
Understands key elements of the business agreement with each customer
Develops and executes account plans capturing the product, color and services needs of the customer
Understands and accurately communicates the values and benefits of Axalta product, color, and services
Understands and engages the appropriate resources to meet the unique needs of each customer
Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
Effectively prioritize tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
Leads paint conversion efforts and solicits distribution resources to support the customer
Maintains accurate account information and contact data in SalesForce (SFDC)
Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers