Account Specialist UPM

all O'Neal Industries' Affiliates•South Windsor, CT

1d•Hybrid

About The Position

Serves customers by completing new account setup, preparing quotations to customers, order entry, resolving customer complaints and maintaining top notch customer service. Contributes to customer retention by strengthening and developing relationships with existing and new customers. Detailed account analysis to develop action / development plans for specified accounts. Material layout and determining associated processing costs. The execution of outbound sales campaigns. Contacts prospective customers and maintains regular communication with existing accounts. Monitor market trends and adjust sales efforts accordingly. The collection and dissemination of relevant sales intelligence from all sales activities. This includes entry of relevant information into system and communication to relevant parties / individuals in the company. Back-up team-mates. Assist existing accounts and new accounts and prospects. This position has no direct reports. The position will however occasionally act in a supervisory capacity when coordinating the efforts of multiple individuals in the interest of executing a campaign or resolving a customer issue.

Requirements

Strong communication skills including the ability to effectively interact face-to-face, via e-mail or by telephone with customers
Ability to effectively communicate findings and other relevant data to upper management
Strong math skills
Ability to calculate figures and amounts such as discounts, percentages, circumference and volume
Ability to apply basic concepts of algebra and geometry
Strong analytical skills
Ability to define problems, collect data, establish facts and draw valid conclusions / resolutions
Computer skills
Use of common computer programs like Microsoft Word, Excel and PowerPoint to create hard and soft copy communication and presentations
Good organizational skills
Attention to detail
Dependability
Proactive mindset
Problem-solving skills
Ability to multi-task and adapt to a fast-paced work environment where prioritization of workloads is critical on occasion
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Nice To Haves

Bachelor's degree (B.A.) from four-year college or university preferred
Prior sales experience and/or training

Responsibilities

Completing new account setup
Preparing quotations to customers
Order entry
Resolving customer complaints
Maintaining top notch customer service
Strengthening and developing relationships with existing and new customers
Detailed account analysis to develop action / development plans for specified accounts
Material layout and determining associated processing costs
Execution of outbound sales campaigns
Contacting prospective customers and maintaining regular communication with existing accounts
Monitoring market trends and adjusting sales efforts accordingly
Collection and dissemination of relevant sales intelligence from all sales activities
Entry of relevant information into system and communication to relevant parties / individuals in the company
Backing up team-mates
Assisting existing accounts and new accounts and prospects
Coordinating the efforts of multiple individuals in the interest of executing a campaign or resolving a customer issue