Account Specialist

Varsity Spirit • Brookfield, TX

8d • Onsite

About The Position

Account Specialist is responsible for managing all aspects of customer orders. Varsity Spirit is the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year. The company is committed to safety and has a zero tolerance for abuse in its programs, events, and associated business activities.

Requirements

• Excellent interpersonal and communication skills
• Prior experience demonstrating success in a Customer Service oriented position.
• A strong attention to detail
• The ability to multi-task and manage time efficiently in a fast-paced environment
• A strong work ethic, professionalism, reliability and a positive disposition
• Microsoft Office (Word, Excel and PowerPoint)
• Smart Sheets - working knowledge or willingness to learn
• SalesForce – working knowledge or willingness to learn
• High school diploma or GED preferred
• College/University undergraduate degree preferred but not required.
• Experience in field sales and/or sales leadership in high school music/performing arts.

Responsibilities

• Manage all aspects of customer orders
• Respond to inquiries from the Sales Team or other internal parties to aid in order fulfillment.
• Communicate and collaborate with other team members and departments to best serve the customer
• Understand order processing systems and delivery channels
• Serve as liaison for traveling sales representatives
• Maintain customer relations by handling questions and concerns with speed and professionalism
• Demonstrate a desire for team success by keeping an eye open for process improvement.
• Be prepared to assist on special projects with other departments as needed.
• Continued cross training and education within our own department as well as other departments within the company.

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED