Account Specialist

Aston Carter•Oshkosh, WI

6d•$26 - $31•Onsite

About The Position

The Account Specialist serves as the primary day-to-day contact for an assigned group of customers, building and maintaining strong relationships and supporting customer satisfaction and long-term partnerships. The role communicates order status, inventory levels, delivery schedules, product updates, and potential issues while coordinating internally to resolve customer challenges. The position receives, reviews, and enters orders into an ERP system, verifies order details, and monitors orders from entry through delivery. It coordinates changes to product specifications, artwork, packaging, inventory, and scheduling, and troubleshoots discrepancies with internal teams. The specialist also manages customer inventory programs and stocking agreements, tracks usage and ordering patterns, coordinates releases and shipments, and helps prevent inventory shortages or delivery disruptions. The role works closely with production, planning, logistics, and shipping; takes ownership of customer issues through resolution; maintains accurate customer profiles, item lists, ordering records, and documentation; generates requested reports; follows internal processes and service standards; and supports continuous improvement. This is a contract-to-hire, fully onsite position in Oshkosh, Wisconsin, with a Monday–Friday schedule of 8:00 a.m. to 4:00 p.m. and some flexibility.

Requirements

Professional verbal and written communication skills.
Ability to develop and maintain business relationships.
Strong attention to detail.
Excellent organizational and time-management skills.
Ability to prioritize multiple requests and competing demands.
Strong problem-solving ability.
Customer-focused mindset.
Demonstrated sense of urgency and accountability.
Ability to work effectively in a team environment.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.

Nice To Haves

Bachelor's degree preferred.
Experience in account management, order management, manufacturing, logistics, supply chain, or related business functions.
ERP experience, preferably SAP.
Experience in a business-to-business environment.
Experience supporting multiple customer accounts.
Manufacturing industry exposure.

Responsibilities

Serve as the primary day-to-day contact for an assigned group of customers and build trusted working relationships.
Communicate proactively about order status, inventory levels, delivery schedules, product updates, and potential issues.
Respond to customer inquiries promptly and professionally, manage expectations, and follow issues through to resolution.
Advocate for customers by coordinating internally to resolve challenges and meet expectations.
Receive, review, and accurately enter customer orders into the ERP system.
Verify order quantities, specifications, delivery requirements, pricing, product information, SKUs, and customer-specific requirements.
Monitor orders throughout the manufacturing process from order entry through delivery.
Coordinate changes involving product specifications, artwork, packaging, inventory adjustments, and scheduling.
Troubleshoot order discrepancies and collaborate with internal teams to identify solutions.
Manage customer inventory programs and stocking agreements; track inventory consumption and ordering patterns.
Coordinate product releases and shipment schedules and monitor inventory to help prevent shortages, excess inventory, or delivery disruptions.
Support consignment, min/max, and customer stocking programs.
Coordinate warehouse inventory movements and outside storage requests.
Assist with expediting urgent customer orders when necessary.
Work with production, planning, logistics, and shipping teams to meet fulfillment requirements.
Coordinate resolution of concerns involving order status, shipping delays, inventory, specifications, artwork and graphics, quality, and delivery requirements.
Maintain accurate customer account information and documentation, including customer profiles, item lists, and ordering records.
Manage customer-specific requirements and service expectations.
Generate and distribute requested reports and documentation.
Maintain compliance with internal processes and customer service standards.
Support continuous improvement initiatives that improve customer satisfaction and operational efficiency.