Account Specialist - Inside Sales, Device

Merz North America•Raleigh, NC

25d

About The Position

The Inside Sales Device Lead drives growth of Ultherapy PRIME devices by identifying, developing, and advancing new device and legacy upgrade opportunities. The role partners with Capital Device Representatives (PTMs), Practice Development Managers (PDMs), Regional Directors, and cross-functional partners to strengthen the device pipeline, increase PRIME adoption, and support account engagement. The position also shares device expertise within Inside Sales, supports strategic initiatives and territory coverage, and helps promote consistent business execution. It provides support for the Neocutis portfolio in assigned and vacancy territories. The role generates and qualifies leads, prospects and researches accounts, discovers customer needs, maintains CRM records and follow-up, and partners with field sales colleagues to schedule meetings and demonstrations and advance opportunities. It educates customers on Ultherapy technology, PRIME, competitive positioning, training resources, and business-building opportunities; coordinates customer training and engagement activities; and supports territory vacancies and leaves of absence to maintain customer communication and business continuity. It also supports Neocutis customer education, account growth, promotions, onboarding, and business development.

Requirements

Bachelor's degree.
At least 2 years of proven sales experience with documented success.
Strong prospecting and business-development skills.
Ability to identify and qualify sales opportunities.
Strong customer communication and relationship-building skills.
Ability to drive sales results in assigned geographies.
Ability to influence and lead without direct authority.
Strong collaboration across Inside Sales and field sales teams.
Ability to manage multiple territories, opportunities, and priorities.
Strong problem-solving skills.
Exceptional communication and selling skills.
Ability to translate product knowledge into meaningful customer and business conversations.
Skilled in Microsoft Office and Excel.

Nice To Haves

Demonstrated sales, business development, or account management experience.
Inside sales and/or capital device experience.
Strong track record of customer engagement, prospecting, and opportunity development.
Experience partnering across sales teams and functions to achieve shared business objectives.
Strong written, verbal, presentation, and organizational skills.
Ability to independently prioritize opportunities and manage a dynamic sales pipeline.
Experience with CRM and sales reporting platforms.
Ability to quickly develop strong knowledge of Ultherapy, Ultherapy PRIME, Neocutis, and relevant competitive offerings.

Responsibilities

Generate and qualify Ultherapy PRIME device leads through proactive customer outreach, targeted account research, and customer discovery.
Identify legacy Ultherapy upgrade opportunities and engage customers to understand their business needs, interest, and readiness for PRIME.
Prospect consistently to build a pipeline of qualified device opportunities.
Record leads, customer interactions, opportunities, and next steps in CRM and reporting platforms, including OCE and Tableau.
Monitor pipeline activity and follow up consistently to advance opportunities through the sales process.
Partner with Capital Device Representatives (PTMs) to identify and qualify device opportunities.
Schedule customer meetings, device discussions, and demonstrations with PTMs.
Share customer and account insights with PTMs and maintain communication throughout the sales process.
Collaborate with PDMs to identify and advance legacy Ultherapy upgrade opportunities in their territories.
Support customer engagement strategies that increase Ultherapy PRIME awareness and adoption.
Partner on account-specific outreach, education, and follow-up to advance business opportunities.
Educate customers on Ultherapy technology, Ultherapy PRIME, competitive positioning, training resources, and business-building opportunities.
Serve as a knowledgeable resource for customers evaluating device opportunities or considering upgrades.
Help customers understand resources for integrating and growing Ultherapy within their practices.
Coordinate with cross-functional partners on customer trainings, workshops, events, and engagement initiatives.
Provide device-focused coverage for Regional Director territory vacancies and leaves of absence.
Support open territories through Ultherapy prospecting, lead generation, account engagement, customer education, and sales activities.
Maintain customer communication and business continuity during coverage periods.
Work with field and Inside Sales leadership to prioritize high-value opportunities in uncovered territories.
Support the Neocutis portfolio in assigned and vacancy territories, including customer education, account growth, promotions, onboarding, and business development.
Identify opportunities to strengthen customer engagement and expand Neocutis portfolio utilization.
Partner with field and cross-functional teams to maintain continuity and support territory objectives.