Account Solutions Specialist- HiFi Collections

Regions Bank • Salt Lake City, UT

4d • $37,750 - $44,940 • Hybrid

About The Position

At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve past-due customer accounts, typically handling early-stage collections. The position works with customers to resolve delinquencies while minimizing company interest losses, establishes repayment plans as needed, and collects delinquent payments. The role also ensures files and paperwork are accurate and complete, follows risk management and cybersecurity requirements, supports process improvements and disciplined change management, and may contact outside parties to collect or clarify documentation.

The role is incentive eligible and requires tracking work time. It is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. Full-time onsite attendance is required for the first 90 days for training and knowledge transfer; after that, associates may become eligible for a hybrid schedule depending on business needs and performance. Proximity to Salt Lake City, Utah, is required. The position may be filled at a higher level depending on qualifications and relevant experience.

The target pay range is listed with a minimum of $37,750 and a median of $44,940. Incentive compensation is based on performance against defined metrics and goals. Regions offers benefits to eligible associates, including paid vacation and sick time, a 401(k) with company match, medical, dental and vision benefits, disability benefits, health savings and flexible spending accounts, life insurance, parental leave, an employee assistance program, and an associate volunteer program.

Requirements

• High school diploma or GED.
• One year of collections, customer service, call center, banking, or related work experience.
• Ability to follow policies and procedures.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Basic knowledge of consumer products.
• Basic knowledge of regulatory items that apply to collections.
• Attention to detail.
• Proficiency in Microsoft Excel and Word.
• Strong communication, customer service, and organization skills.
• Full-time onsite attendance during the first 90 days; proximity to Salt Lake City, Utah, is required.

Nice To Haves

• Collections or outside agency experience.
• Financial services experience.
• Collections or delinquency resolution experience.
• Customer service and call center experience.
• Payment negotiation and repayment plan experience.
• Strong verbal communication skills.
• Ability to work in a fast-paced, metrics-driven environment.
• Background in a contact center, collections, retail banking, or financial services customer support.

Responsibilities

• Call customers about early-delinquency account statuses.
• Work with customers to resolve account delinquencies while minimizing company interest losses.
• Implement repayment plans as necessary and collect delinquent payments.
• Ensure files and paperwork are properly and accurately completed.
• Comply with risk management programs, rules and regulations, and cybersecurity practices.
• Identify opportunities for and support process improvements; apply disciplined change management practices.
• Contact outside parties as needed to collect or clarify documentation.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health savings account.
• Flexible spending account.
• Life insurance.
• Parental leave.
• Employee assistance program.
• Associate volunteer program.
• Incentive pay plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED