Account Solutions Specialist- HiFi Collections

Regions Bank•Salt Lake City, UT

1d•$37,750 - $44,940•Hybrid

About The Position

At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. Typically, this role works early-stage collections. This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.

Requirements

High School Diploma or GED
One (1) year of collections, customer service, call center, banking or related work experience

Nice To Haves

Collections or outside agency experience
Financial services experience
Ability to follow policies and procedures
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Basic knowledge of consumer products
Basic knowledge of regulatory items that apply to collections
Detailed oriented
Proficient in Microsoft Excel and Word
Strong communication skills
Strong customer service skills
Strong organization skills
Collections or Delinquency Resolution Experience
Customer Service & Call Center Experience
Payment Negotiation and Repayment Plan Experience
Strong Verbal Communication Skills
Ability to Work in a Fast-Paced, Metrics-Driven Environment
Contact Center, Collections, Retail Banking, Financial Services Customer Support

Responsibilities

Calls customers about early delinquency account statuses
Works with customers to resolve account delinquency status while minimizing company interest losses
Implements repayment plans as necessary and collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May contact outside parties to collect or clarify documentation