Account Servicing Specialist

Bangor Savings Bank•Bangor, ME

8d•$20 - $25•Hybrid

About The Position

The Account Servicing Specialist works with a team primarily responsible for performing the maintenance associated with Bangor Savings Bank Deposit products including but not limited to Checking Accounts, Savings Accounts, CDs, IRAs, and Debit Cards. They most commonly provide internal customer support to our retail branch network, call center, and payment services groups amongst others. They may also be asked to assist other employees in the Deposit Operations department as necessary. This is a full-time career opportunity based in Bangor, Maine that provides both remote and on-site work options with a required minimum of three days a week in the office. The hybrid (remote/on-site) work option is available upon successful completion of initial training (approx. 90 days).

Requirements

High school diploma or equivalent required.
Exhibits professionalism in handling multiple tasks in a fast paced-environment.
Organized, sets priorities, and meets deadlines.
Strong communications skills, both verbal and written.
Excellent customer service skills required.
Attention to detail, emphasis on accuracy.
High degree of analytical skills and the ability to handle complex problems.
Strong multitasking skills including the ability to remain highly accurate with the data while completing multiple simultaneous tasks.
Ability to work with little supervision.
Proficient with computer systems.
Experience with Microsoft Outlook, Word, and Excel.

Nice To Haves

College, business or banking professional training preferred.

Responsibilities

Acts as the primary point of contact via phone and email for any inquiries, maintenance requests, or concerns on core deposit products generated through internal customers included but not limited to Retail Banking, Bangor Support, and Treasury and Payment Services.
Additionally acts as the primary point of contact for any inquiries, maintenance requests, or concerns related to Customer Information Files and related information.
Monitors, services, and maintains all Bangor Savings Bank debit cards as necessary.
Monitors incoming documentation requesting account changes or maintenance, reviews the documentation thoroughly, and files it as necessary after taking the appropriate actions.
Reviews a variety of reports monitoring different aspects of core accounts and takes appropriate action when necessary.
Validates and returns, if necessary, check transactions for a variety of reasons such as non-sufficient funds or chargeback rights.
Maintains a strong understanding of Jack Henry Silverlake, Jack Henry Passport, Fiserv, Digital Insight Online Banking and other critical bank systems, and works with the appropriate third party contacts when issues or questions arise.
Proactively looks for and communicates opportunities for process improvements within their team, the department, or the bank which lead to efficiency, better customer service, or risk reduction.
Communicates any pertinent information to supervisors, team members, an internal/external customers to ensure timely resolution of all problems and customer service situations.
Consistently maintains a high level of customer service when dealing with customers an employees and strives to complete all time-sensitive processes by the appropriate deadline.
Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
Performs additional duties as requested.
Assists in ensuring that the Bank is in compliance with local, state and federal regulations.
Completes Risk Management and Performance Measurement tasks assigned by Management in a timely manner.