Account Servicing Representative I

UGA Finance • Parkville, MO

4d • Onsite

About The Position

The Account Servicing Representative I will handle all aspects of inbound and outbound customer calls in a professional and efficient manner for the purpose of resolving customer concerns and verifying consumer information.

Requirements

• Excellent organizational and time management skills.
• Excellent verbal and written communication skills, including active listening.
• Excellent customer service skills; service-oriented and able to resolve customer grievances.
• Strong interpersonal skills with a proven ability to collaborate with a team.
• Demonstrated critical thinking and problem-solving skills.
• Proficient in Microsoft Office Suite or related software.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• High school diploma or equivalent required.
• Complete all required training as assigned.

Nice To Haves

• 1+ year contact center experience preferred.

Responsibilities

• Handle incoming and outgoing calls to customers with current and past due accounts and leave messages as necessary.
• Provide excellent service to consumers to create a memorable experience.
• Answer consumer questions regarding problems with their accounts.
• Arrange for debt repayment or establish repayment schedules.
• Perform skip tracing to locate assets and consumers.
• Negotiate repayment with consumers by asking questions and offering applicable solutions.
• Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer.
• Maintain broad and in-depth knowledge of client products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED