Loan Servicing Representative I

Coastal Community Bank•Everett, WA

5d•Hybrid

About The Position

Work within the credit department to support, input and track loan documentation issues. Assist processors with credit duties. Performs moderately complex clerical duties related to commercial and consumer loans. This is a hybrid position requiring 2 to 3 days per week at our Silver Lake Branch. Candidates must be located in the greater Seattle area.

Requirements

Proven effective verbal and written communication skills
Required to handle multiple tasks at the same time
PC experience navigating in a Windows environment and using multiple applications
Prior experience with personal computers and Windows based software and excel spreadsheets.
Cooperative, professional attitude with customers, lenders and co-workers
Must have excellent attention to detail to ensure timely and effective communication with customer until request/issues have been resolved

Nice To Haves

Associates degree (AA) or equivalent from two-year college or technical school preferred
six months to one-year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Calculate and process payoffs ensuring funds are applied to appropriate accounts
Release collateral (reconveyances, partial releases, titles, UCC, etc) relating to payoffs ensuring that collateral is released in accordance with loan terms
Processes participation advances, payments, payoffs and wires, reviews reports and calculates participation percentages to ensure we are in balance with participating banks
Process daily incoming mail, scan, file and update exceptions, request updated insurance on expired policies.
Serves as a customer service representative answering all telephone and written requests to resolve client problems with payments, payoffs, copies, balance information, interest calculations etc.,
Pay bills for title, recording, appraisal etc., update spread sheet.
Responsible for working exception reports for outstanding documents, insurance, uccs, etc.,
Complete Line of Credit advance requests
Balance Loan Servicing GL’s daily and monthly
Book commercial and consumer loans to core system and disburse loan proceeds
Scan new loans files as needed
Create and maintain loan files
Compliance with all regulatory requirements
Provide customer service in accordance with Coastal’s Core Values
Other duties as assigned

Benefits

Medical Coverage : Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
Health Savings Account (HSA) : Available with eligible medical plans, offering tax advantages and employer contributions.
Flexible Spending Accounts (FSA) : Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
Dental and Vision Insurance : Plans to keep you and your family smiling and seeing clearly.
Life Insurance : Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
Long-Term /Short-Term Disability (LTD) : Income protection in the event of a long-term illness or injury.
Supplemental Benefits : Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
401(k) Retirement Plan : A competitive retirement savings plan with company matching to help you plan for the future.
Paid Time Off : Generous vacation and sick leave policies to support your time away from work.
Holidays : Enjoy 11 paid holidays throughout the year.