Loan Servicing Representative
About The Position
The Loan Servicing Representative will assume, but not be limited to, the following responsibilities: Assist with managing both inbound and outbound member communications related to delinquent accounts. Primary responsibilities include skip tracing, servicing auto loans, personal loans and Visa accounts. Processing negative share and loan charge-offs, managing loan recoveries. Processing primary insurance, GAP, and debt cancellation claims and maintain accurate credit reporting updates in compliance with regulatory and organizational requirements. Recommends and assigns vehicles for repossession of collateral as approved by management. Provides for disposition of repossessed property as required by law. Makes arrangements with members regarding payment schedules and modification agreements, and determines members' present financial status to make provisions for obtaining outstanding balances.
Requirements
- High school diploma, GED or equivalent
- Minimum two-year experience in credit/collections department, preferably in a financial institution
- Thorough knowledge of credit/collections procedures and principles
- Thorough knowledge of state and federal regulations governing collection laws
Nice To Haves
- Customer service experience preferred
Responsibilities
- Assist with managing both inbound and outbound member communications related to delinquent accounts.
- Skip tracing, servicing auto loans, personal loans and Visa accounts.
- Processing negative share and loan charge-offs, managing loan recoveries.
- Processing primary insurance, GAP, and debt cancellation claims and maintain accurate credit reporting updates in compliance with regulatory and organizational requirements.
- Recommends and assigns vehicles for repossession of collateral as approved by management.
- Provides for disposition of repossessed property as required by law.
- Makes arrangements with members regarding payment schedules and modification agreements, and determines members' present financial status to make provisions for obtaining outstanding balances.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- 401k Retirement Plan (matching contribution=5%, immediate vesting)
- Paid Time Off (PTO)
- Paid Holidays
- Educational Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
