Loan Servicing Representative
About The Position
Performs a variety of duties related to the servicing and administration of loans. This role involves reviewing daily exception reports, processing paid files, performing maintenance on consumer and commercial loans, calculating and processing payoffs, posting transactions to loans and general ledger accounts, servicing participation loans, SBA reporting, credit bureau maintenance, filing NSI/UCCs, answering phones, sending correspondence, funding loan transactions, balancing GL accounts for loans, and filing lien documents. Additional responsibilities include servicing Real Estate Loans, which involves investor reporting, escrow analysis, PMI reporting, and monitoring/processing insurance claims. Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- One year of banking and/or lending experience required
- High school diploma or equivalent
- Ability to relate and empathize with people
- Basic accounting
- Microsoft Office proficiency
- Listening, verbal and written communication skills
- Ability to resolve conflicts
- Must pass a drug screen and background check
Nice To Haves
- Previous loan servicing experience desired
- Self-Starter, takes initiative
- Detail/Goal/Solutions Oriented
- Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability.
- High level of skill in the CoreFirst Bank & Trust competencies of internal and external Customer Service/Focus, Compliance, Ethics, Perseverance, and Time Management.
Responsibilities
- Review daily exception reports
- Process Paid Files
- Perform maintenance on both consumer and commercial loans
- Calculate and process payoffs
- Post transactions to loans and general ledger accounts
- Service participation loans
- SBA reporting
- Credit Bureau maintenance
- File NSI/UCC’s
- Answer phones to assist both internal and external customers
- Send correspondence as needed
- Fund all loan transaction types for processing departments onto the bank’s core system
- Balance GL accounts for loans
- File lien documents with the appropriate state and county
- Track titles and collateral documentation for lien perfection
- Understanding of loan collateral and perfection requirements
- Servicing of Real Estate Loans that will include investor reporting and servicing
- Escrow analysis/Paying real estate taxes and property insurance
- PMI reporting
- Monitoring and processing insurance claims
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
