Account Servicing Representative I

UGA Finance • Parkville, MO

4d • Onsite

About The Position

The Account Servicing Representative I handles inbound and outbound customer calls professionally and efficiently to resolve customer concerns and verify consumer information. The role serves consumers with current and past-due accounts, answers account questions, arranges debt repayment, and negotiates applicable repayment solutions. The representative also performs skip tracing, transfers misdirected requests, and maintains broad knowledge of client products and services.

Requirements

• High school diploma or equivalent.
• Excellent organizational and time management skills.
• Excellent verbal and written communication skills, including active listening.
• Excellent customer service skills, with the ability to resolve customer grievances.
• Strong interpersonal skills and the ability to collaborate with a team.
• Demonstrated critical-thinking and problem-solving skills.
• Proficiency in Microsoft Office Suite or related software.
• Basic understanding of clerical procedures and systems, such as recordkeeping and filing.
• Ability to work the assigned shift and be on location for client services during all work hours.
• Ability to adapt to shifting roles, responsibilities, and expectations in a changing work environment.
• Ability to see a computer screen, read, and complete forms.
• Ability to lift up to 10 pounds and to push, pull, bend, reach, and sit.
• Ability to sit for prolonged periods and work at a desk.
• Ability to answer phones in a busy environment, hear callers, and respond appropriately.
• Ability to work in a high-intensity, fast-paced environment while multitasking and prioritizing.

Nice To Haves

• 1+ year of contact center experience preferred.

Responsibilities

• Handle incoming and outgoing calls to customers with current and past-due accounts, leaving messages as necessary.
• Provide excellent service to consumers and create a memorable experience.
• Answer consumer questions about account problems.
• Arrange debt repayment or establish repayment schedules.
• Perform skip tracing to locate assets and consumers.
• Negotiate repayment with consumers by asking questions and offering applicable solutions.
• Transfer misdirected customer requests to the appropriate party and contribute ideas for resolving problems and better serving customers.
• Maintain broad and in-depth knowledge of client products and services.
• Complete all required training as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED