Loan Servicing Representative I

STATE DEPARTMENT FEDERAL CREDIT UNION•Alexandria, VA

2d•$22 - $28

About The Position

State Department Federal Credit Union (SDFCU) is seeking a Loan Servicing Representative I to assist members with questions and concerns about existing mortgage and consumer loan products. The position handles loan-servicing inquiries and transactions across consumer loans, First Trust mortgages, and Home Equity loans, while maintaining loan records and supporting related operational processes. The role is based at SDFCU Headquarters in Alexandria, Virginia. It is full-time and pays $22.06–$28.00 per hour. SDFCU describes internal training and workshops, career advancement opportunities, and a range of employee benefits.

Requirements

Minimum 3 years of experience in a credit union or banking environment; lending experience preferred.
Minimum 2 years of experience handling a large volume of telephone calls.
Excellent organizational and time-management skills.
Excellent communication skills and attention to detail.
Ability to exercise good judgment.
Experience using Microsoft Office, including Outlook, Word, and Excel.

Nice To Haves

College degree preferred.
Lending experience preferred.

Responsibilities

Issue Home Equity and First Trust mortgage payoff requests to attorneys, title insurance companies, and borrowers.
Handle member inquiries by phone, email, and postal mail about basic servicing of consumer loans, First Trust mortgages, and Home Equity loans, including escrows, automatic payment methods, coupons, payoffs, and releases.
Assist with maintaining consumer loan, First Trust mortgage, and Home Equity loan files, including filing and scanning documents into the imaging system.
Process basic aspects of auto loan releases and understand general guidelines for lien perfection.
Maintain knowledge of required documentation for each loan product offered and administered by SDFCU.
Create and route Synapsis requests for loan adjustments, credit bureau reporting, and research requests.
Handle phone payments through Authorize.Net or set up an EFT record for one-time or recurring payments.
Process incoming verification of mortgage requests.
Maintain a general understanding of Moneyline accounts, including expirations, limits, and overdrafts.
Handle indirect loan packages, including scanning, data validation, quality review, and CIP.

Benefits

Competitive salary.
Medical, dental, and vision insurance, available within the first 30 days of employment.
Matched 401(k) plan with up to a 4% SDFCU contribution.
12 paid holidays per year, including the employee's birthday.
Potential work-from-home options after the introductory period.
Vacation and personal days.
Tuition reimbursement.
Financial commute and parking incentives.
Gym membership reimbursement.
Company and team bonding events.
Internal training and workshops and opportunities for career advancement.