Mortgage Loan Servicing Representative
About The Position
The Mortgage Loan Servicing Representative performs routine and complex tasks in one or more mortgage loan servicing functions, which may include administration, cashiering, new loans and acquisitions, special loans, escrow, investor accounting, customer service, or default. With limited supervision, the representative recognizes, researches, analyzes, and resolves problems and applies relevant regulations. The role handles telephone inquiries, helps train new employees, and supports other functional areas as needed. The level of the role is determined by knowledge, experience, skills, abilities, and education.
Requirements
- Thorough knowledge of mortgage servicing functions.
- Intermediate analytical and problem-solving skills.
- Ability to consistently meet or exceed minimum departmental productivity standards.
- Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities.
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
- Ability to remain adaptable and resilient, maintain an optimistic outlook, and reflect the company’s culture and Core Values.
- Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook.
- High school diploma or equivalent combination of education and experience required.
- At least 4 years of mortgage loan experience required.
- Must be eligible to work in the United States without sponsorship now or in the future.
Responsibilities
- Perform routine and complex tasks in one or more mortgage loan servicing functions, including administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service, or default.
- Recognize, research, analyze, and resolve problems and apply applicable regulations within the assigned functional area, with limited supervision.
- Handle routine and more difficult telephone inquiries.
- Assist in training new employees.
- Assist other functional areas as needed.
- Perform other duties as assigned.
Benefits
- Employer-sponsored health, dental, and vision insurance
- 401(k)
- Life insurance
- Paid vacation
- Paid personal time
- Career development
- Education assistance
- Voluntary supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
