Corporate Mortgage Loan Servicing Representative

Glacier Bancorp•Coeur D Alene, ID

1d•Onsite

About The Position

This Corporate Mortgage Loan Servicing Representative position is located in Coeur D'Alene, ID. The role provides customer service regarding Mortgage Loans for the Company, effectively navigating loan processes and documentation to address customer concerns about loan terms or requirements. The representative will maintain excellent knowledge of banking regulations and institutional policies and procedures, and efficiently use the institution's database to answer customer questions. This role also completes a broad range of operational duties within assigned areas, ensuring timely completion and compliance with internal standards and external regulations. Additionally, it carries out duties relevant to the maintenance of all loan records after a mortgage loan is closed. Assigned areas may include default support, specialized activities for ARMs, tax and insurance, research, payoffs, centralized processing unit (CPU), and/or various areas of payment servicing. Communications can involve sensitive and confidential matters, motivating, influencing, educating, and advising others. The entry-rate for this position is $21.30+/hour.

Requirements

High School Diploma / GED
3 years Work experience in a direct customer service role.
1 year Administrative experience in an office environment.
Beginner Experience Word, Excel, Adobe, PowerPoint, Internet Explorer / Google Chrome, and Email
Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
Ability to take initiative, and make decisions based on regulations, company policies, knowledge and experience with minimal supervision.
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem solving skills.
Ability to serve as a backup for other staff members in a mutually supportive team work environment.
Employee must be capable of regular, reliable, and timely attendance.

Nice To Haves

Beginner Experience Loan servicing, consumer financial, or related experience.
Beginner Experience Experience working with a loan platform software such as Jack Henry, Black Night, Fiserve, etc.

Responsibilities

Provide customer service regarding Mortgage Loans for the Company.
Effectively navigate loan processes and documentation to address a multitude of customer concerns regarding terms of loans or other requirements to remain in good standing with the institution.
Maintain excellent knowledge of banking regulations and institutional policies and procedures.
Navigate the institution's database quickly and efficiently to find answers to customer questions.
Complete a broad range of operational duties within assigned area(s), and ensure timely completion and compliance with established internal standards and external regulations.
Carry out the duties relevant to the maintenance of all loan records after closing of a mortgage loan.
Perform all activities related to the payoff of a mortgage loan, including calculating and providing payoff statements to borrowers and third parties, verify the accuracy of funds received and process payoff funds, complete satisfactions on paid in full loans and requests for partial release of property.
Responsible for the monitoring of exception reports, investigation and resolution of cases.
Review automated system information to ensure accuracy of data entered, process AFTs/ ACHS, Interest Rate Adjustments, payments, payoffs, escrow accounts, process modifications and forbearance agreements and miscellaneous Loan File Maintenance as required, as well as follow-up on final documents that are pending.
Cross train on miscellaneous Mortgage Loan Servicing Center tasks to cover for other team members during high volumes times or vacations.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.