Mortgage Servicing & Loan Origination Manager

OneMCI•Savannah, GA

1d•Onsite

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. We are looking for an experienced Mortgage Servicing & Loan Origination Manager to supervise mortgage lending and servicing activities in conjunction with contact center operations. This role is particularly suited to a licensed or license-eligible experienced mortgage professional who has additional contact center leadership experience.

Requirements

Must be 18 years or older.
Must never have had a mortgage loan originator or mortgage servicing license revoked.
Must not have a felony conviction, guilty plea or no-contest plea within the past 7 years, or at any time where the offense involved fraud, dishonesty, breach of trust or money laundering.
Must be bonded or bondable.
Must provide applicable administrative, civil and criminal history.
Must be willing to provide a credit report.
Must live near Savannah, Georgia, or be willing to relocate/commute.
Must be able to work onsite Monday – Friday, 8:00 AM – 5:00 PM EDT.
Must be willing and able to complete all required licensing, education, examination and fingerprinting requirements.
Once engaged, mortgage lending and servicing activities must be conducted exclusively on behalf of the company.
The successful candidate may not use their mortgage license to conduct mortgage business for other organizations or clients.
3 years of experience as a licensed Mortgage Loan Officer within the last 5 years, with at least 45 loans closed; OR
2 years of experience as a licensed Mortgage Loan Officer within the last 5 years, with at least 30 loans closed, plus additional experience as a mortgage processor, underwriter, manager or instructor; OR
10 years of experience within the last 12 years managing or supervising at least 5 mortgage originators, with at least 15 loans closed within the last 5 years.

Nice To Haves

Have contact center experience and previous supervisory or management experience.
Can bring strong operational, coaching and people-management skills alongside their mortgage expertise.
Are confident communicating with employees, leadership and stakeholders.
Can work independently and manage competing responsibilities.
Are comfortable working in a regulated environment where accuracy, integrity and compliance are essential.
A Georgia Mortgage Loan Originator (MLO) license is preferred but not required to start.

Responsibilities

Oversee mortgage lending and servicing activities, ensuring quality, accuracy, and compliance with applicable requirements.
Support the development and implementation of mortgage processes, procedures, and best practices.
Provide mortgage-related guidance and support to employees and internal teams.
Lead and support contact center operations across other lines of business, as required.
Coach and support employees to promote strong performance and operational standards.
Partner with leadership to improve processes and support business objectives.