LOAN SERVICING REPRESENTATIVE II

Fox Communities Credit Union • Appleton, WI

2d • Onsite

About The Position

The Loan Servicing Representative II assists and supports credit union team members and members with pre- and post-closing loan functions, maintenance, and inquiries as they relate to lending.

Requirements

• Previous experience in consumer lending, vehicle titling, and/or lien processing is required
• Advanced knowledge and understanding of processes, procedures, and systems
• Proficient written and verbal communication skills
• Proficient use of Microsoft Office and other computer systems used for general use
• Proficient organizational and time management skills to balance workload and meet deadlines
• Ability to work well independently and as part of a team

Nice To Haves

• Previous financial institution or related experience preferred

Responsibilities

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Handling post-closing loan functions as they relate to lending, including but not limited to: Processing paid and renewed loan papers in the required time allowance, Validating and processing MV1, UCC recordings, and DNR titling, Processing UCC renewals
• Processing, tracking, and following up on consumer loan collateral lien perfections
• Analyzing, troubleshooting, and resolving errors in the consumer lending area
• Supporting team members, sharing workload and responsibilities to ensure a positive experience for members, loan originators, and team members
• Answering, supporting, and troubleshooting items received from internal and external member phone calls, email, or other correspondence in a professional and timely manner.
• Following guided process and procedure when completing responsibilities.
• Completing work assignments by assigned deadlines.
• Maintaining a base knowledge of the applicable credit union products, processes, policies and systems.

Benefits

• medical
• dental
• vision
• life
• short term and long-term disability insurance
• 401k (Roth and Traditional), which includes company contributions including match
• paid time off
• caregiver leave
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed