Centralized Servicing Representative I

Lendmark Financial Services•Gilbert, AZ

3d•Onsite

About The Position

The Centralized Servicing Representative I provides support to branch and centralized operations by handling a variety of customer service, payment processing, administrative, and account servicing functions. The role operates the company’s toll-free customer service line, processes customer correspondence and disputes, manages payments and deposits, and completes account transactions in accordance with state law and company guidelines. The position may involve collecting mail and making bank deposits at off-site locations, and overtime or weekend hours may be required during seasonal or month-end needs or as requested.

Requirements

High school diploma or GED from an accredited institution.
0–2 years of consumer finance or related experience.
Detail-oriented with the ability to multitask.
Excellent analytical and problem-solving skills.
Excellent communication and customer service skills.
Proficient working knowledge of Microsoft Windows, Excel, and Word applications.
Ability to work with minimum supervision.
Use of a personal vehicle may be required for mail collection and bank deposits at off-site locations; mileage is reimbursed for these activities.
May be required to lift materials weighing up to 15 pounds.

Responsibilities

Operate the company’s Customer Service Toll-Free line, respond to inquiries and concerns, clarify issues, resolve customer questions accurately and promptly, or transfer callers to appropriate parties.
Pick up mail daily for the facility, then sort and distribute it among departments.
Enter customer complaints and credit disputes received by telephone, email, or mail into complaint management software.
Process returned mail, returned check letters, credit verification letters, and other correspondence.
Process paid-out contracts and release liens promptly according to state law and company guidelines.
Handle system-related help desk tickets efficiently and accurately.
Accurately post centralized payments, including payments received by mail, electronically, from repossessions, bankruptcy trustees, and garnishments.
Prepare daily bank deposits, balance cash drawers, maintain cash count records, and perform other cashier-related duties.
Process charge-off transactions on accounts that are 180 days delinquent.
Process modification requests.
Manage risk associated with the position.
Perform other duties assigned by management.

Benefits

Medical insurance
Dental insurance
Vision benefits
Paid time off
Paid holidays
401(k)
Life insurance
Long-term disability
Tuition assistance
Employee assistance program
Optional critical care insurance
Optional auto insurance
Optional home insurance
Optional pet insurance
Other optional ancillary insurance options
Semi-annual incentive compensation based on individual and company performance guidelines