Account Services Specialist - Inside Sales

Thomas Scientific•Swedesboro, NJ

60d•$55,000 - $65,000•Hybrid

About The Position

We are looking for a sales driven and motivated personable Account Services Specialist to join our team. This role is ideal for someone who thrives on building relationships over the phone and email, identifying opportunities to grow existing accounts, and ensuring customers have a positive experience at every touchpoint. You'll spend the majority of your time proactively reaching out to current and prospective clients to drive revenue growth, while also handling light customer service inquiries to support account satisfaction and retention.

Requirements

2 years of experience in inside sales, account management, or a related field preferred
Strong verbal and written communication skills
Goal-oriented with a track record of meeting or exceeding targets
Excellent organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Positive, customer-first attitude with strong problem-solving skills

Nice To Haves

Experience with CRM software (e.g., Salesforce, HubSpot) is a plus

Responsibilities

Proactively contact existing and prospective customers via phone, email, and chat to identify upsell, cross-sell, and renewal opportunities
Build and maintain a pipeline of qualified leads and opportunities within assigned accounts
Present product/service offerings, promotions, and pricing to customers to drive revenue
Achieve or exceed monthly and quarterly sales targets and KPIs
Accurately document all customer interactions, opportunities, and sales activity in the CRM
Follow up on inbound inquiries, quote requests, and warm leads in a timely manner
Collaborate with the sales and account management team to develop strategies for account expansion
Serve as a friendly, responsive point of contact for existing customers with questions about their account.
Resolve routine customer service issues
Ensure a smooth, positive experience for customers throughout their lifecycle with the company
Partner with customer support and fulfillment teams to close the loop on customer issues
Stay current on product knowledge, pricing, and promotions
Provide feedback to management on customer trends, objections, and market conditions
Maintain a high level of professionalism and responsiveness in all customer interactions