Account Services Specialist

Gemini, Inc. • Garland, TX

12h • Onsite

About The Position

Gemini is currently seeking a Credit/Collection Specialist to join our team in Garland, TX. The ideal candidate possesses knowledge of basic accounting principles, excellent phone etiquette, solid communication skills, and strong attention to detail. A strong sense of urgency is required to accomplish daily tasks and goals. This is a great opportunity to support our customers and team members!

Requirements

• High School Graduate/GED required.
• Minimum of two (2) years of experience in collections.
• Above average skills in communication, interpersonal relationships, and customer service.
• Good mathematical aptitude and abilities required.
• Well organized, with good numerical skills.
• Ability to handle high volumes of incoming calls, manage workflow, and deal with problem customers as required.

Nice To Haves

• Four(4) years related accounting, business, or equivalent experience preferred.

Responsibilities

• Review customer sales orders in a timely manner to determine the best approach to proceed to production while meeting customer expectations and maintaining standard processes and guidelines.
• Possess the ability to negotiate with customers and make quick, logical decisions to settle on an outcome to collect funds while staying within guidelines.
• Handle challenging situations with customers in a professional manner and firmness.
• Contact customers through daily phone discussions, email, or fax correspondence to set up payment arrangements.
• Resolve issues or questions with customers concerning their account, such as missing invoices, account credit inquiries, terms, down payments, credit card information, etc.
• Process credit card transactions and other electronic payments methods.
• Manage assigned territories of accounts by communicating and following up with customers to resolve outstanding account issues while providing necessary correspondence and direction as needed.
• Discuss unusual customer requests, outstanding issues, or demands with the Senior Account Services Specialist.
• Place customer accounts with outside collection agencies as needed.
• Perform other duties as assigned.

Benefits

• Low-cost Health Insurance Premiums, 2 plans to select from
• 4% 401(k) Retirement Match with Profit Sharing
• Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
• Dental, Vision, Disability and Life Insurance
• Get Paid Weekly
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED