Account Services Specialist
Baker Tilly•Clarks Summit, PA
•Hybrid
About The Position
The Account Services Specialist is responsible for providing administrative and client service support on various client benefits administration initiatives. This includes tasks such as entering reimbursement account claim data into the benefits system, responding to participant inquiries via telephone and email, serving as an escalation contact for contact center agents, analyzing participant claims submissions, and reviewing and closing open participant cases. The role also involves coordinating enrollment and inquiries with client partners and requires occasional travel to client sites.
Requirements
- 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields
- Proficiency with MS Office programs, particularly Excel, Word and Outlook
- Excellent customer service skills are required, as the position will interface with consumers and external clients
- Strong organizational and communications abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients
- A valid driver’s license is required
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Entering reimbursement account claim data to benefits system
- Answering participant telephone inquiries
- Supporting participant email/ticket inquiries
- Serving as an escalation contact for contact center agents
- Analyzing participant claims submissions
- Reviewing and closing open participant cases
- Coordinating enrollment and inquiries with client partners
- Occasional travel to client site
Benefits
- Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
